easy to find my desired product
easy to find my desired product

9 months ago
Wasted my time. Let customer know a Rx is required before ordering.
easy to find my desired product
Quick process 👍
CSR .. once again .. very helpful and pleasant to deal.. That even for the smallest of customers.. Thank You Ron Morris
Easy to find products I need to order. Love that I can order 1 or 101 of any product. The best prices I have found on the products I use. This is like my 5th or 6th time ordering from this company. Products are sent fast and packaged well.
Super affordable! Best company for all your medical supply needs!
It was easy to navigate and make my order
Always good fast service with Vitality
I tried to add a device and was told I have to pay additional shipping. It was after 2 hours after my order.
Wonder customer service. Thanks
Ausustine provided outstanding service in assisting me to order an item which did not appear on your website. He was resourceful, and found an alternative path to ordering the requested wrist guard. He was extremely courteous, kind, gentle, excellent listening skills, and got to a solution successfully for us. I am grateful to have had him as my Customer Service Representative. I initially spoke to a woman who did not know what the heck she was speaking about, and kept repeating the same unhelpful response to me. i requested to speak with her Supervisor, and she refused to do so. I ended my conversation with her, and was fortunate to have had the pleasure to work with Augustine.
Gabby was exceptionally patient and easy to follow in her directions. Unusual to have such care nowadays. There was a prescription attached to this order and she really helped with that too. She made the whole process go smoothly. Thank you Gabby.
The representative i spoke with on the phone is very kind respectful and even got a 10% discount which made my day. Thank you!
Need to show all charges, including taxes and shipping before setting up charge card.
Clear explanation of product, but shipping charge is outrageous
Ease of finding what I needed making an online purchase
Item arrived timely as promised.
Fast efficient service!
Ordering was straightforward and didn’t have to jump through a bunch of hoops. Prices are clearly stated. Order arrived quickly. Can’t ask for more than that.
Very quickly received
comunication
Based on analysis of 63 reviews rated 1-2 stars for Vitality Medical
“Didn't realize shipping was more than product”
“Let customer know a Rx is required before ordering”
“Website is hard to navigate”
“And you really shouldn’t take payment until order is actually ready to ship”
“You will not deliver to Post Office boxes this is a mountain community that not home deliver”
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Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
Vitality Medical receives high praise for its user-friendly website and fast order processing, with many customers highlighting the ease of placing orders and the quick shipment of products. Reviewers appreciate the great service and competitive pricing, often noting their satisfaction with the overall experience. However, some customers express frustration regarding shipping costs, which can exceed the product price, and a few mention issues with order requirements, such as needing a prescription that wasn't clearly communicated. Additionally, there are reports of confusion with payment methods like ApplePay. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service and efficiency. Overall, Vitality Medical is viewed favorably by most consumers.
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