US Water Systems Inc

4.344 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.344 out of 5 stars
Great
5 out of 5 stars
734
4 out of 5 stars
90
3 out of 5 stars
47
2 out of 5 stars
44
1 out of 5 stars
85
1,000 reviews in total

Review summary

US Water Systems Inc receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

excellent serice

had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. install...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

poor product quality

poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to ...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Good water quality, good support

It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly an...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Frustrated customer

Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pum...Read more

0
0
🔥 High engagement

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over 9 years ago
4 out of 5 stars

Part not quite the one

The part was not a direct replacement for my system, and required a change to the original mounting connector in order to be able to use it properly on my system.

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over 9 years ago
5 out of 5 stars

Good service

Helped me get the right parts

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Jan Tomlinson
Jan Tomlinson
1 reviews
over 9 years ago
5 out of 5 stars

Great service

Easy to order on line. Products got here very quickly. Great company to do business with.

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josh k
josh k
1 reviews
over 9 years ago
5 out of 5 stars

Good service slow response from support.

Made inquiry with support and it took almost 7 days for a response.

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Kong Vang
Kong Vang
1 reviews
over 9 years ago
4 out of 5 stars

website

Make it easy for people who want to be your Member .

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over 9 years ago
5 out of 5 stars

On time...excellent products,

Always on time their delivery of an excellent product.

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DAVE in MT
DAVE in MT
1 reviews
over 9 years ago
5 out of 5 stars

great product

We ordered the flex34 water softener after much research and have been very happy so far. Have only had it installed for about a week. we only had one issue and that was there was only one flex connector in the box and no hose clamp for the discharge hose. As it turned out, I had to use a different type and length of flex connector to fit my plumbing so that was not an issue. I REALLY appreciated the installation videos on the web site. I followed them closely and the install went very well. Oh and having both the straight and L connectors for the bypass valve proved to be invaluable. It's a seemingly small item but shows the thoughtfullness of US water sys in meeting the needs of the installer. So far so good.

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Nancy Smith
Nancy Smith
1 reviews
over 9 years ago
4 out of 5 stars

Great service

I ordered what I wanted and It came in about 10 days. Our kids have one and it really makes our alkaline water drinkable. Thanks

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T Wagner
T Wagner
1 reviews
over 9 years ago
5 out of 5 stars

good experience

Thank you, easy to order, quick delivery

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CM
CM
1 reviews
over 9 years ago
5 out of 5 stars

Delivery.

Apparently, part of my delivery was damaged, but US Water Systems made sure the new items were received the next day.

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John Gardner
John Gardner
1 reviews
over 9 years ago
5 out of 5 stars

Service and Quality

US Water Systems very promptly fulfilled my order and I am pleased with the quality of their products.

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Ann Ruethling
Ann Ruethling
1 reviews
over 9 years ago
4 out of 5 stars

Nice system but pump not up to par

I bought the US Water Aquapurion 5-Stage Permeate Pump RO System Membrane Capacity 75 GPD. It was shipped a couple of days after my order and I received it in a timely fashion. Installation by a handyman was easy. The thumping of the pump to replace water dispensed sounds like something is alive under the sink, though. A better pump with the system would be appropriate. Not sure yet how much I'll have to pay to upgrade the pump. The noise is not something I want to get used to.

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over 9 years ago
5 out of 5 stars

Great products and fast shipping

This company provides exceptional products at reasonable prices. Ordering from the website is easy. If you have any questions regarding products, a simple inquiry on their website is easy and you get a quick response. If you have a technical question regarding installation or operation, you better call as email responses are not so good. Overall, I would order from them again (I already have). I am especially pleased to find that they offer American made products and proudly advise you of the same.

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AW
AW
1 reviews
over 9 years ago
5 out of 5 stars

Good experience

I always buy my reverse osmosis replacement filters from US Water Systems. They have great customer service, fast shipping, and keep in stock the items I need. I'm very happy with their service and will continue buying from them.

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Pam White
Pam White
1 reviews
over 9 years ago
5 out of 5 stars

Great Water!

I received the filters right on time. My husband changed them out and we have sweet tasting water! Thanks US Water :)

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Harry Boggs
Harry Boggs
1 reviews
over 9 years ago
5 out of 5 stars

U.S.made.

It's so nice to drink water from a filter that does not have a "Made in China" label..

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Rick Bolien
Rick Bolien
1 reviews
over 9 years ago
5 out of 5 stars

excellent company

Good service, fast delivery, great products

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william
william
1 reviews
over 9 years ago
5 out of 5 stars

Great prices, prompt delivery of requires filters.

Great prices, prompt delivery

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Jerry Mask
Jerry Mask
1 reviews
over 9 years ago
2 out of 5 stars

Fleck Proflo SXT

The Water Softener arrived with no instructions on assembly of the softener components. (Instructions on the operation of the control valve are available online). After a phone call, US Water was able to provide instructions for different model since no assembly instructions were available for the model I purchased.

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James Shirey
James Shirey
1 reviews
over 9 years ago
5 out of 5 stars

Great service

Good product selection and competitive pricing of replacement filters. I prefer to order US made filters and these brands were noted and offered by the company. I would appreciate a little more detailed information being offered on the pros and cons of certain filters to allow me to make a more informed decision on which type of filtration works best for my home drinking water system.

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