US Water Systems Inc receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to ...Read more
It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly an...Read more
Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pum...Read more
I am recently transitioning over from another water company that has failed me.. The customer service here has been excellent and the support staff is amazing and knowledgeable. The website contains lots of information about water and product information/installation. I am learning more about water quality than i ever knew.. I wish i found US Water sooner. Very happy customer!
customer service was great
This has turned out to be a reliable and quality softening system. I gave the system six months with a concerned look to make sure I could leave a quality review for others specifically on the Matrixx 10GPM. The system that I purchased for my household, has turned out to be sufficient and the quality of softening for a well water has been excellent. You will find that the representatives you speak to are knowledgeable. If you have a decent rudimentary understanding of plumbing, then you should be able to install this yourself in a day if you have all of the fittings ready to go. Give them a call and ask them whatever you need to. Additionally, the app for monitoring and controlling the system is pretty straightforward and it gives me good information to fine-tune the needs of our own home.
When I had my system installed, soon thereafter, a sensor failed. Initially disappointed, I called tech support. Immediately an English speaking tech was walking me through the trouble shooting of the device and the faulty part was identified. The replacement was quickly sent out and received promptly. I installed the part and the system has been perfect ever since. Outstanding customer service is worth its weight in gold when an issue can be painlessly resolved by someone that can effectively communicate. I get it that parts sometimes fail but customer service should always be great and with US Water Systems it is!
A WS1 Male NPT Elbow Assembly for a bodyguard filter was not fitting correctly. Contacted company twice and support team never called back with any assistance. Had to purchase parts separately to get system to run. Not a happy customer.
Clear and concise product description. Received my order in a few days. Items were fragile and were boxed with extra caution. Arrived undamaged.
Had a little trouble getting the package but it was eventually resolved. Thank you John.
They gave us a great discount, tips on saving money, and when to buy new filters.
Made in America was a huge selling point for myself. Installation was a breeze with great videos if there were any questions.
Great customer service, knowledgeable sales and support staff, best quality water softener out there! Highly recommend US Water Systems to anyone looking for a top quality water softener! I will be recommending them to friends and family!
Team member I spoke to was very professional and knowledgeable. The product was shipped and delivered promptly.
return buyer, easy site to navigate and complete purchase. They are quality filters and work well in my system. fast shipping, packed well. satisfied customer.
System was easy to install and works great. The sink faucet that ships with it is less than ideal being spring loaded requires 2 hands and is inconvenient especially when filling a coffee pot. This was unexpected and I purchased a turn lever faucet to install. I suggest you offer the unit with a choice of faucets.
Customer service is some of the best around! As far as the system goes, I haven't used it, but wanted to leave a review on the quality of customer service. Very quick responses to help me pick out the right system and then quick to fix an issue that wasn't their fault but the shipping.
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added. Great quality product. Water is fresh.
Arrived promptly. The media replacement process was straightforward and took no time. So glad we found you for media replacement on our older salt-free system.
Customer service helped me find the right part, and the shipping was quick.
Arrived on-time. The resin seems to be a good quality.
Fast and simple ordering
Excellent service! Our replacement part arrived quickly. We were very pleased.
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