US Water Systems Inc

Jake my sales person was extremely helpful getting me the product I wanted

Great people. How do you find them in this day and age??

Cost me 300 bucks to have someone come in and change the sand and stuff inside but.....US WATER owned the problem and sent the parts A.S.A..P...great service. However...I never got an instruction book with the system but did have one emailed to me......just not the same everything should be shipped with instructions as I had no clue and could not have dome this by myself.

After purchasing an RO water kit from my local hardware store, I quickly found out that the faucet that came included with the kit was a low quality piece of garbage. I replaced the faucet once after it began leaking after only a few months, and it was covered under warranty, but after a few more months it had loosened up in the same way the first one did. At this point, I didn't want to mess around with more low quality junk that could end up causing a huge leak in my house, so I set out to find something that was actually produced well, that the manufacturer would stand behind. I did tons of research on Amazon, finding most of the options on there could be prone to the same problems I already had, judging by the reviews. I was not comfortable trying anything I could find on Amazon, so I did a deeper dive on the internet and by chance stumbled across US Water Systems and was drawn in by their US made products backed by a 5 year warranty. Finally, a company that would stand behind their products! I was very impressed by the construction of the RO faucet compared to what I had been sold to date, so I decided to take a chance. I ordered the faucet and received it the following week, and got it installed that night. My wife was immediately impressed by the quality, and said this faucet was built "like a tank." The install was a piece of cake, and you can tell how much better this is made in terms of construction. I would highly recommend this to anyone who was in the same boat that I was in with the cheap garbage that is so prevalent on the market. 5 stars!

I placed order of water softner on December 2nd and today is December 9th and no updates of delivery, very slow service.

Great service before and after order !

Product shipped as scheduled and on time.

Added a chlorination system to our home well. USWater had what I was looking for in stock at the best price I could find. The product was shipped quickly and was very well packaged. Overall a great experience.

Just ordered a UV light replacement for my system.

Website is easy to navigate. Pictures of products could be darker on their white background would be easier for these old eyes to see. Delivery was fast and we are ready to replace our old UV light bulb. Thank you!

Your price for a std filter is world-class stupid. Just another way to rip off customers.

We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they replaced it at no charge being the filters had changed size. Plus we wanted to add a second filter for chlorine removal and they gave us a real big discount for the dual filter setup which is much easier to swap out than to use two single filter housings tied together with fittings.

everything arrived timely and in good condition. for the first time in 20 years I don't have iron in my water. It looks like i'll be using more h2o2 than I was led to believe. Easy to set up, good instructions. Online help was good. I'm still fine tuning the flex fusion and the water softener. The water is Great!!

The bypass shutoff valve was bad on a new purchase. I called tech support this past Wednesday to send a replacement but I still have not received it. It should have been sent next day air but it’s now Monday and still haven’t received it.

Scott and the team worked together to expedite our order and helped us save on our UV Pure unit with available specials. Great team work!

This company answers the phone! They always have quick, courteous and professional solutions. Bought my system from them 5 yrs ago and very hapoy with it.

Your "customer service" doesn't want to solve problems, only argue with the customer and show how wrong they are. Good luck with that!

I used the "chat" with one of your representatives to help me find the RO filters I needed. I was having trouble finding the type of system (US Water Systems purchase years ago) I had and you provided it before I could find it! Your representative looked up my profile and sent me the link to the part I needed. This is customer service I can truly appreciate. US Water Systems provides great customer service, you are on top of what you are doing! Thank you.

I have had a Fleck 5600 system for about eight years and it works perfectly. I had some questions about the original installation and customer service was fantastic. I just purchased a Matrix water softener and pre filter for my son's house. Kudos to the customer service department for all their help and answered questions I have asked. Great company!!!!! Can't say enough good things about US Water Systems.

The product seems to be great and excellent quality. The factory support was outstanding, but the intallation manual was far from adequate. In my opinion it needs to be revisited. More detail and the order of assembly needs to be corrected.