Designer Exchange UK Reviews

Gdeat webside ever

Fantastic customer service once again from May at Cheshire Oaks. Beautiful Mulberry Bayswater. Thank you.

I purchased online and collected my order from the Knightsbridge store. While the online experience was good, the collection service was extremely poor. I went to the sales desk and was completely ignored until I approached a staff member. I explained I was there to collect my order, but she prioritised another customer who arrived after me and then told me she couldn’t help as only two staff members were working. Eventually, she retrieved my shoes but then proceeded to have a lengthy conversation with a colleague about a theft in the store while still holding my order. I had to interrupt and ask her to complete the collection. Overall, a very disappointing experience and extremely poor customer service.

Fabulous service from your Manchester store

Perfect from start to finish. Excellent prices for my Chanel bags. Excellent customer service. Fantastic time shopping in Brompton Road. I also purchased on line, super fast, safe delivery with a one hour time slot. Beautifully packaged bag arrived in pristine condition. I highly recommend Designer Exchange

Good Service. Have used Designer Exchange in the past and great customer service as always. The staff were friendly and the service speed was great as well.

Excellent. I’ve ordered several items and they always came next day. The one item I returned was quick and easy. Recommend for professionalism and service.

Very happy with my purchase!

My Bag came packaged with love and in fantastic condition, all paper work and lovely dust bag . Speedy delivery 🚚 ..can’t wait to buy from them again . Highly recommend Designer Exchange!!

AMAZING! Products quality, price and super fasr delivery. Absolutely love this store.

Shocking, went to shop , 3 hour wait , so left and did online valuation, I received quote today..joke , how can a pair of brand new unworn valentino shoes , still with price tag of £900 pounds have a valuation of £145 pounds?? Absolute rip off, theyve got the same shoes on their website 2nd hand for 450 pounds..AVOID

Jonquil truly went above her duties to make sure I received the bag I wanted. She was calm, professional, and incredibly helpful. A well‑deserved five stars and she is an asset to your Organisation.

Always very efficient 🙏

Amazing help from Izzy L today to buy my new Louis Vuitton purse! She is a superstar xx

Counterfeit item confirmed by the original retailer – still no response I’m extremely disappointed with my experience with Designer Exchange. I purchased an item from Designer Exchange which has since been confirmed as not authentic by the actual retailer/brand. This is extremely concerning and is not something I expected when purchasing through a business specialising in designer items. I have contacted Designer Exchange and have followed up with them multiple times over the course of several weeks. Despite repeatedly chasing them and giving them ample opportunity to respond, I am still yet to receive a proper response or resolution. I have evidence from the actual retailer confirming that the item is not authentic, yet Designer Exchange has failed to adequately address my concerns or provide a satisfactory explanation. The lack of communication has been extremely frustrating, particularly given the seriousness of the situation. I would expect a company selling designer goods to take authenticity concerns seriously and respond promptly when presented with evidence. I am leaving this review in the hope that Designer Exchange will finally acknowledge my correspondence, investigate what has happened, and resolve the matter appropriately.

Paige in Manchester store is absolutely amazing, she makes you feel so welcome! comfortable and confident that you are in the best hands! A complete asset to the company!!!

Louise created a fabulous and helpful experience! Very knowledgable and very lovely!! Thank you Louise I am so so happy with my bag and thank you for the guidance in my purchase :)

My purchase arrived next day in a better condition than I thought it would. Great service and great merchandise.

Louise was brilliant, prompt service and very professional. Great experience

Have made 2 purchases through de, one an lv early last year and just recently a Givenchy. Honestly super impressed with the prices especially the Givenchy it was down to £195 but a super unique piece in great condition I’m obsessed! If there’s something you want it’s worth using de for it