Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
XJ
Thankyou for helping me
Thankyou for helping me! 🙂
Date of experience: September 24, 2023
SJ
I had such a pleasant experience with…
I had such a pleasant experience with the customer service delivered by Liz. She was able to quickly help me to resolve a query that I had. I am one happy Twinkl customer. Thank you Twinkl for your great resources and awesome customer service!
Date of experience: September 23, 2023
NC
Terrific resource bank
As an educator who helps other teachers to plan lessons, I found so many terrific resources on the Twinkl site to share as examples with my teachers. If you unclick the US-only options, you will find even more. I was pleasantly surprised at the wealth of topics and grade levels available.
Date of experience: September 22, 2023
NM
Excellent customer service
Excellent customer service- my query was solved very quickly and all the staff I dealt with were so polite and helpful. Excellent bank of resources which are invaluable within the planning process
Date of experience: September 22, 2023
SS
Very supportive with cancelling my subscription.
The staff were very supporting with assisting me in reconciling my issue. They were prompt and attentive and I really appreciate that. The support felt very personal.
Date of experience: September 21, 2023
CL
Excellent Customer Service
Excellent Customer Service - problem sorted quickly.
Date of experience: September 21, 2023
SJ
online support
Nashima and Georgia were so wonderful and understanding after my incident with my subscription.
Date of experience: September 21, 2023
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