Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
ML
Ms L Stewart
US
I recently contacted Twinkl about an…
I recently contacted Twinkl about an account I had. I have written evidence from Twinkl that it is a free account and no payments have been taken. Well, my credit card shows an unauthorised payment of £101.88!! They are now saying they will locate the account????? You wrote to me less than a month saying it was free????? RETURN MY MONEY YOU TOOK. Does Twinkl really care?? Edit. They have instigated a refund which is appreciated.
Date of experience: September 30, 2023
MJ
Amazing!
I requested an adaptation to a resource yesterday and this morning I received a link to print it off. Thankyou to Samantha and the design support team @ Twinkl
Date of experience: September 28, 2023
MM
Excellent service…
Super quick response & help to resolve issue.
Date of experience: September 27, 2023
C
I was having a problem with unzipping…
I was having a problem with unzipping some resources and I contacted Twinkle by email and they solved the problem with some very helpful tips which worked right away! Thank you Nashima
Date of experience: September 26, 2023
JS
Real people, real customer service
I was really talking to real people and they were considerate of the situation. Ms. Hannah truly Cares for the customers she talk to, and this would encourage me more to stay with twinkl. I am a loyal subscriber of the twinkl ultimate package and it really helped me teach my students more effectively. With this kind of customer service quality, I believe that twinkl will be bigger in the future. Thank you so much!
Date of experience: September 24, 2023
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