Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
M
Absolutely brilliant support from Twinkl
I asked if we could use their worry worm poem, although our own pattern, in order to help raise funds for our charity which helps SEN children. After a few well placed questions to which I happily responded to they gave us permission. Thank you Twinkl!
Date of experience: May 10, 2025
LH
Changing the Font of an activity
I asked if a resource could be made in a particular font, I receive an immediate reply and less than 24 hours later Jennie sent me the new activity, and suggested I look at their TwinklCreate page to make my own resources using their images and templates. You couldn't ask for better service. Twinkl is amazing.
Date of experience: May 9, 2025
SG
Twinkl subscription
I've been using this website/ subscription for a few years. The website has really good resources and materials across various subjects. Even if you're not using the British National Curriculum, it can be used with other curriculums. Resources are well prepared and able to engage the students. Customer Service was also excellent. Emails to them were replied to within a day and the staff, Laura, really did her best in answering to the queries and helping with the membership details. Highly recommended!
Date of experience: May 4, 2025
GS
Concern and quick response.
Concern and quick response. Providing informative material for both learners and teachers.
Date of experience: May 3, 2025
LM
I’m just off the phone to Ana
I’m just off the phone to Ana, she is the most amazing customer service person I’ve ever came across. A pleasure to deal with is an understatement. Was so happy to help! Everywhere needs an Ana! Thank you for your kind service Ana! - Leah
Date of experience: April 30, 2025
A
Angela
US
The resources are great
The resources are great. Well thought through and stimulating for the children. There is a fabulous range of material available and more keeps coming. I have yet to not find what I needed. I have had a membership with Twinkl since they started and I retire in June. The team has been amazing at sorting out my membership ad closing it down just at the right time. The two team members that I have dealt with about my membership have been polite, friendly and incredibly helpful. Well worth the fee.
Date of experience: April 30, 2025
SO
After a brief exchange of emails my…
After a brief exchange of emails my problem was resolved and money was put into my account I was very happy
Date of experience: April 27, 2025
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