Twigby Mobile Reviews

excellent customer care very friendly and helpful

My chat experience was fantastic. I'm new to smartphones and had an abundance of questions. The chat was quick to respond and stayed with me until all my many questions and concerns were answered.

Very efficient in cancelling my service

I had some questions and actually chatted with a real person who was so kind and helpful to me! Everything about our new phones and service went off without a hitch. The cell coverage is amazing! The price is the most incredible part! It's also nearly effortless to change the amount of data that you purchase- you're never locked into one set payment/data level. Twigby is the BEST!! I wish I could give them TEN STARS!!

I'm new to Twigby and so far I've had no problems whatsoever after transitioning from a more expensive cell phone carrier. Very pleased so far.

The carrier works great love it

Great customer service. Excellent prices.

I attempted to bring my phones to Twigby and made several checks on compatibility, confirmed in chats. Then when I could not get to the mobile date network to register, after trying for a month, I was told the phones were not compatible. I then had trouble porting them back. So I decided new phones directly from Samsung, and was told they could not confirm if they were compatible without the IMEI. I bought them and went to a service that said any unlocked phone from Samsung dirctly is compatible. So today, I finally have functioning phones through another service.

Twigby has almost zero customer service. Everything is self-service. Kind of like those confusing self checkout lines at the grocery store.

i grew up where people talked to people, not machines or AI ( absolutely insane). if i wanted something i was told to ask for it, not " we are going to do this or that unless you tell us not to" $1.00 a month spam filter $2.75 a month caller id ? never discussed or requested

timely chat. handled issue well

Jon made the switching around of household phones as painless as possible! And straight line to the solutions. 😁

We got Twigby because with our other phone company we couldn't get service where we worked. Twigby using Verizon towers was the reason we switched. It's Verizon without the big cost. The customer service reps are always easy to work with, patient, kind and courteous. GREAT COMPANY!

Really bad connection. Lots of dropped calls, generally only one or two bars. Siri won’t work if there’s no WiFi available. Not happy with this service at all.

The value for the money is great!

Helped me fix my issue.

Our experience with Twigby continues to be pleasurable with product and your support team….as such we continue our relationship Twigby !

Good price. Good service Good customer service Recommended

I just changed from another phone service to Twigby. The whole process of changing was simple and easy... from transferring my old phone number to registering for new service with Twigby.

Great customer service quick and easy