customer care
excellent customer care very friendly and helpful

10 months ago
Annie was quick to respond and gave me instructions on how to resolve my issue.
10 months ago
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slow... See more
10 months ago
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and in... See more
10 months ago
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
excellent customer care very friendly and helpful
My chat experience was fantastic. I'm new to smartphones and had an abundance of questions. The chat was quick to respond and stayed with me until all my many questions and concerns were answered.
Very efficient in cancelling my service
I had some questions and actually chatted with a real person who was so kind and helpful to me! Everything about our new phones and service went off without a hitch. The cell coverage is amazing! The price is the most incredible part! It's also nearly effortless to change the amount of data that you purchase- you're never locked into one set payment/data level. Twigby is the BEST!! I wish I could give them TEN STARS!!
I'm new to Twigby and so far I've had no problems whatsoever after transitioning from a more expensive cell phone carrier. Very pleased so far.
The carrier works great love it
Great customer service. Excellent prices.
I attempted to bring my phones to Twigby and made several checks on compatibility, confirmed in chats. Then when I could not get to the mobile date network to register, after trying for a month, I was told the phones were not compatible. I then had trouble porting them back. So I decided new phones directly from Samsung, and was told they could not confirm if they were compatible without the IMEI. I bought them and went to a service that said any unlocked phone from Samsung dirctly is compatible. So today, I finally have functioning phones through another service.
Twigby has almost zero customer service. Everything is self-service. Kind of like those confusing self checkout lines at the grocery store.
i grew up where people talked to people, not machines or AI ( absolutely insane). if i wanted something i was told to ask for it, not " we are going to do this or that unless you tell us not to" $1.00 a month spam filter $2.75 a month caller id ? never discussed or requested
timely chat. handled issue well
Jon made the switching around of household phones as painless as possible! And straight line to the solutions. 😁
We got Twigby because with our other phone company we couldn't get service where we worked. Twigby using Verizon towers was the reason we switched. It's Verizon without the big cost. The customer service reps are always easy to work with, patient, kind and courteous. GREAT COMPANY!
Really bad connection. Lots of dropped calls, generally only one or two bars. Siri won’t work if there’s no WiFi available. Not happy with this service at all.
The value for the money is great!
Helped me fix my issue.
Our experience with Twigby continues to be pleasurable with product and your support team….as such we continue our relationship Twigby !
Good price. Good service Good customer service Recommended
I just changed from another phone service to Twigby. The whole process of changing was simple and easy... from transferring my old phone number to registering for new service with Twigby.
Great customer service quick and easy
Based on analysis of 15 reviews rated 1-2 stars for Twigby Mobile
“they promise credit never to be seen and the customer service is absolutely pitiful”
“Started off great”
“Started off great”
“So you’re left to continue to pay a bill you don’t need, have your bank refuse any charges from them if file a compla...”
“They sold me two overpriced bricked paperweights pretending to be phones”
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Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives high praise for its exceptional customer service and competitive pricing, with many reviewers highlighting the quick and effective support they receive from staff like Annie and Robin. Customers appreciate the polite and knowledgeable assistance, often noting how easy it is to resolve issues through chat. However, some users express frustration with slow internet speeds, reporting average speeds as low as 0.37 Mbps, which contrasts sharply with the advertised rates. Despite these complaints, the overall sentiment remains positive, as the majority of consumers are satisfied with their experience and the value offered by Twigby. The combination of great service and affordability makes Twigby a popular choice among mobile users, although the speed issues may deter some potential customers. Overall, Twigby Mobile is viewed favorably by most users.
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