Twigby Mobile Reviews

helpful chat

Lost my debit card, got a new one, & forgot to update Twigby on my new payment method. My phone died, so I went to their website & chatted with Andy. Not only is Customer Service at Twigby WONDERFUL, Andy & the rest of the customer service team are the best at helping anyone out of a jam! They are very knowledgeable & also kind & caring, & their pricing is fabulous! I have told all my friends about the great services at Twigby. Stop sitting around crying about regular outages with other carriers at much higher prices. Make the move to the BEST phone company EVER! TWIGBY is Number One!

The person I chatted with seemed very knowledgeable

Consistently fantastic CS unique service for controlling kids' network access!

This company is nothing but a scam! The service is absolutely terrible to the point where you can't actually make or receive phone calls. When the phone is turned off you will still be "using date" as well as when it is connected to wifi, it still goes off data. The company makes it nearly impossible to cancel the account but will fraudulently charge you. Their system will pick and choose your payment method no matter what settings or accounts you have chosen yourself. When you bring their mistakes up to them, wrongfully being charged, or wrong accounts being charged, they have zero customer service skills and will refuse to help you. Despite having cancelled lines, you will still be charged for these lines. The phones work terribly and be careful because you may purchase a phone from them that is no longer connected to their network but you won't know that until you try to activate it so then you have to buy a second phone from them. They are nothing but a scam, this company is only here to take your money and commit fraud!!!

A real person cheerfully helping a customer in need was named Annie of Twigby.com!

it was a pleasure to deal with Jon. Great service. Thank You

The service was accomplished quickly.

Harry was very patient. I am a very inexperienced user but with his great help, I was able to resolve my issue. Thanks to Harry and Twigby!!!!

Link helped me with my texting issue and my battery-draining problem. Link was knowledgeable and quick to understand my situation. He/She resolved it in less than 10 minutes. Thank you Link for helping me.

the agent was very informative and walked me thru the process of resetting my network settings in simple instructions easily understood, thank you for being so patient

Great customer service chat, they're not the cheapest MVNO, but almost, they're very good value, and the reps work out of Tennessee.

Great customer Service A1

Customer service really stands out with this group and it feels like it's decades old - meaning, very refreshingly human and accessible. To be honest, there were a few buffering issues when service first began but it got better after a few months. Overall, the customer service, price, and ease of use/set-up are well worth it.

Your service is fast and efficient!

My customer service helper, I think his name was Link, did an absolutely incredible job. He was patient, timely, and helpful as he walked me through a whole tangle of technical account issues on my end. I was really impressed by his professionalism paired with kindness. Thank you!

I needed to contact Twigby customer service and chatted with Ellie who was terrific! Prompt to respond and very knowledgeable. My issue was resolved so fast.

I have chatted with agents both yesterday and today. All agents have been responsive, professional and delightful to chat with. I tested Twigby last year and was very pleased with the customer service and the service. That is why I am back with two new lines.

The customer service representative was very knowledgeable and knew exactly what to check, walk me through step by step how to fix it. I don't even know why I dread these things anymore as Twigby is probably the easiest online company to deal with via their chat. Then after fixing my internet issue the rep reviewed my plan and made recommendations on how I could capitalize on better plans and making changes based on previous past usage.

They are really helpful, Every time I have any issue they always here to solve it, which is really make my busy life easier.