Technical service really helpful …
Needed to contact Tv beds today regarding a technical issue with the tv not coming up/going down straight away they talked me through the reset and it was sorted in minutes, really helpful.

Over a year ago
Ordered online and delivered in just over a week. There was a small cosmetic piece missing which customer service replaced straight away. The bed looks stunning and having the tv pop out makes for a c... See more
Over a year ago
Great bed, great price, great customer service, all round was fab, can’t fault them. They even called after a month or so to check in and make sure all was okay, and remind us of their 5 year warranty... See more
Over a year ago
Good quality bed and great customer service. My son loves his TV bed
Needed to contact Tv beds today regarding a technical issue with the tv not coming up/going down straight away they talked me through the reset and it was sorted in minutes, really helpful.
Ordered a Viola Ottoman Storage TVbed Natural Cream Fabric and it was delivered on time and with care. I was lucky to get it on good price with some discounts. The instalation and assembly's was easy. It fitted my 43 inch TV without problem and the lifting mechanism is working smooth. I am very happy with the purchase and will definitely recommend.
Had to update, not too happy after a while.. Already seems to have issues
Great bed Fantastic quality and simple to assemble and customer service is great.
The bed was easy to order, I was updated throughout the delivery process. The delivery people were very nice, they were polite and chatty. They brought all the boxes in and put them where I asked. The bed is exactly what we wanted, it was fairly easy to build and the instructions were clear and easy to read. All the parts were there, and the bed looks great! I received a call after to confirm delivery went well, and received a further call regarding the warranty.
Ordered the Capella. Excellent quality! Also, the team made sure everything was working perfectly before leaving. Great value for the service provided
Quality bed (Atom) and matching sitting cushion, both look great. Would recommend.
I ordered my bed and it was delivered within 5 days. The men who delivered it were friendly and professional. They put covers on their shoes when in my house so as not to mark my carpet. I paid for them to put my bed together and they took all the pa kaging away with them too.
Excellent service right from ordering to the delivery and assembly guys and the courtesy call post delivery with the welcome offer to help set up the TV. The 5 year warranty is a bonus!
Once they have your money they are not interested!!! After sales customer service is non existent. Our bed arrived with a missing bolt. After 4 attempts to get a replacement one posted, I am yet to receive it. Maybe instead of saying it’s been posted they could actually post one.
Super easy process, great communications and top quality product.
My Bed is beautiful I love it . It looks very expensive . And my sales lady at TV beds was a young lady called Maddie . She was very helpful and have no hesitation in if anyone needs help with tv bed ask for her. Good customer service 10 out of 10. And after sales also has be much appreciated/ I bought the Velvet Grey otterman Tv Bed . May I add I have looked at this companies beds for 3 year . But only now been able to afford it . And I have looked at many from other companies . Much more expensive, and mine is much more beautiful. Love it. Thank You Maddie . And TVBed Company
I don’t usually write reviews but I thought why not today on the 9th of April 2025. I had ordered a Tv Bed then I was told to schedule a date for delivery I found Wednesday The 16th of April 2025 It was delivered on The 16th I was meant to get a fitted however there was no parking on my road and I was told on the term conditions there must be parking spaces however i didn’t receive an email for that so not it’s my fault otherwise I would’ve of been aware of it the night before. However, the two gentlemen up the bed to my allocated room, they had left it there and One of the gentleman had said come another day so have to contact Tv Bed after I rang at 9:30 am and they didn’t experience this issue before so I rang the delivery company. They said they’ll come on the 22nd of April 2025. Had waited all morning took the day off just for them to come however I called them And they said they weren’t coming as I’d have to pay For another delivery, even though it was for the fitting, which was not my fault if this was mentioned in my house It was a different story, but I was told after, however it was all fixed after and they came today (23rd April 2025. ) The two gentlemen had fixed my bed and TV as I bought the TV off Tv Bed I’m glad the issue was fixed and no further issues. Only issue was I had to wait an extra week, only for them to come back and put the bed up. Which was really disappointing but I’m glad everything was solved! Loving my bed so far my TV no issues at all I would recommend it as I know multiple people who have a Tv Bed the gentleman told me to keep the box for Warranty and showed a Demo on how to use the Bed. Thank you so much. (7th may 2025.) Thouvht I’d give a little update on the bed it’s been good so far. But when I change the tv to bbc iPlayer I have to press it three times otherwise all over apps are more than ok. Will try to contact you guys some time this week. Thank you
Swift delivery and installation, polite friendly and helpful staff purchasing and during installation, bed is excellent quality and colour is stunning. From purchasing to delivery was kept informed of any updates. Price is decent and well worth value for money. Aftercare phone call to check on bed and again provided with details for aftercare/warrantee etc. Highly recommend
Received my TVBed and it is perfect! lovely quality, easy to use and looks amazing in the room. Purchasing was easy, team available to answer any queries when choosing the right one. Delivery was in the time frame as they said and also easy to book in with delivery company. Whole experiece was seemless and easy, was delivered to room of choice and assembled which is great !
Happy to take your money but forget the after sales. Bed ordered 2024, delivery 17th December, delivery drivers where not informed the bed was to be built & as we were the last job of the day slung it together. No time for checks as they weren't for hanging around, later discovered headboard is slightly faulty as pattern not straight, informed sales department and waited!! After contacting again got told they would have to contact there suppliers?funny as told by salesman they are a family firm & build all in house! Finally got sent a what's app video how to tighten headboard & also informed rubber stoppers not fitted but they would send these out. Still no clue where rubber things to go as they've never got back to me & still have a wonky headboard. Such a awful shame as waited years for one of these beds, will certainly not be recommended this firm.
Can't praise this company enough. Ordering process couldn't be simpler, lots of communication throughout, polite and pleasant delivery team arrived promptly, took their shoes off and built my bed in quick time. I'm now enjoying my new product and will order again for my son.
Great service great beds and good quality and amazing staff definitely recommend
I bought a second bed from this company and it is amazing as always. First bed that I bought a couple of years ago was for my son. It is a basic bed with the buttons on side and no problems with it at all ❤️ Second bed that I bought recently is Stanford 5.1 and OMG I love it. The sound system is amazing 🤩 Solid base makes a difference. I am never going back to slats. Delivery and installation was very quick. Installation team was extremely professional, in and out within an hour. Took all the boxes away. It is a shame that I can’t attach the photos on Trustpilot. I absolutely love my New TVBed. Thank you TVBed staff for showing me this bed in the showroom and helping me again with every step of the way.
This is a great company to use the lads were very helpful nothing was to much trouble they went above and beyond would definitely recommend them 👌
Based on analysis of 15 reviews rated 1-2 stars for TV Bed
“Do not buy from them, have waited 3 months for a replacement that was delivered faulty even though that have replacem...”
“Absolutely disgusting customer service, and really spoilt our move to our new home”
“Had to go through the bank for refund”
“Wouldn't recommend this company Read their small print before purchasing a bed from them”
“The cable trunking inside was damaged, called customer services and they said they've stopped putting it in so they w...”
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TV Bed is a UK-based retailer specializing in luxury TV beds, offering the largest selection in the world. The company provides a variety of TV bed models designed to enhance bedroom aesthetics and functionality, catering to consumers seeking stylish and practical furniture solutions. In addition to TV beds, TV Bed also offers a range of mattresses, TVs, and bedroom accessories, making it a comprehensive destination for those looking to upgrade their sleeping environment. Targeting customers who value both comfort and technology, TV Bed provides flexible purchasing options, including 0% finance plans and next-day delivery services. With a strong emphasis on customer satisfaction, the company boasts a high rating, reflecting its commitment to quality products and reliable service. Through its user-friendly website, customers can easily browse and purchase items while benefiting from additional services such as installation options and promotions on complementary products.
TV Bed receives high praise for its excellent customer service and the quality of its products, with many reviewers expressing delight in their purchases. Customers appreciate the attentive staff who provide comprehensive advice without being pushy, and they often highlight the impressive quality of the beds. Positive experiences include timely delivery and effective follow-up communication, contributing to an overall satisfaction with the buying process. However, some consumers report significant issues with delivery and after-sales service, citing long wait times for replacements and a lack of updates from the company. These negative experiences contrast sharply with the overwhelmingly positive feedback from others.
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