The customer service was fantastic
The customer service was fantastic, and the beds they sell are top-notch quality. I’ll definitely be back!

Over a year ago
Ordered online and delivered in just over a week. There was a small cosmetic piece missing which customer service replaced straight away. The bed looks stunning and having the tv pop out makes for a c... See more
Over a year ago
Great bed, great price, great customer service, all round was fab, can’t fault them. They even called after a month or so to check in and make sure all was okay, and remind us of their 5 year warranty... See more
Over a year ago
Good quality bed and great customer service. My son loves his TV bed
The customer service was fantastic, and the beds they sell are top-notch quality. I’ll definitely be back!
Ordered Buddy single with extra single underneath . Essence double lift up bed... would recomened paying extra and getting electric lift up as it can be heavy to lift... its great for under bed storage... The fitters came and were very quite building bed.. the tv was damaged inside so rang and Maddie sorted out new tv and Rob sorted out screws and reagranged fitters to sort out both tvS Very happy with beds my grandchildren loved them im theyre favorite nana now lol 😆 💕 Double so comphy thank you all at tv beds my daughter says the bedrooms look like show rooms in a hotel 🏨 😄 Must have ...
Excellent customer service, super helpful kept us informed at all points as the bed was getting delivered to Scotland so had to be transported up. Bed looks amazing, and quality is 10/10. Highly recommended.
From showroom to delivery, customer service was top tier! Advice given at showroom was really helpful choosing the correct bed and measuring up. Quality of bed we were really impressed with and self build was very straightforward with clear instructions.
Absolutely fantastic customer service, keeping me informed and helping me choose what suited. The quality on my bed and mattress is amazing. So pleased I chose this brilliant company. Thanks again :) x
Aside from a small delivery issue (external party) everything else went smooth. Great service (and After sales service), brilliant product. Been extremely impressed with this company
I ordered my TV bed back in back in October. The customer service was great and they held the bed for me until I was ready to receive which was really good! They were very accommodating to the delivery days and times. The bed was easy to put together, very clear instructions. I got my TV separately, but it was very easy to install. Overall, I would recommend this company. It also comes with a 5 year warranty which is amazing. The beds are great quality!
Great quality bed. Delivery was on time with updates.Customer service were extremely helpful. Would definitely buy of TV.beds again
Disabled no legs qwheelchaurs Light or house bou Pls nd & type DIABETES St age 5 kidney fqailure
Absolutely brilliant experience from start to finish! The customer service has been outstanding – every question I had was answered quickly and clearly, and the team was always friendly and helpful. When I noticed the lights were missing, I sent an email and they were sent out straight away without any fuss. The bed itself is absolutely lovely – beautifully made, solid, and exactly what we were hoping for. We’re so happy with our purchase and would definitely recommend this company to anyone looking for both quality furniture and excellent service.
We couldn’t be more happy with the service we have received! We were a bit concerned of buying a TV bed online especially two. The prices were very competitive but chose TV bed as they seemed the best price! You never know what you’re going to get!! Out standing quality and delivered very quick. Our boys love them :) Even had a phone call 4months later asking how I’m finding the beds and reminding I have a 5 year guarantee. What a great example of a brilliant run company! Couldn’t recommend them enough.
Such a great company, we love our new bed so much. Great price, great customer service and great quality. We will be back for a bigger bed when we move into our next home. Thank you Mike and Klaudia
I rarely leave reviews, but The TVBed Company truly deserves the praise. From start to finish, the entire experience was seamless, professional, and exceeded my expectations.The quality of the bed is exceptional—luxurious, solid, and clearly built to last even better than my precious DFS bed ,It’s like having a home cinema built right into my bedroom, without compromising on style or comfort. I genuinely look forward to going to bed now—it’s become my favourite place in the house. Customer service was another huge highlight. Nothing is too much any questions are answer so quickly and work so hard to quickly resolve any problem you have. The installation team was tidy, and efficient. Everything was set up perfectly with no hassle at all. If you’re considering a TV bed, don’t look anywhere else. The TVBed Company delivers on every level I couldn’t be happier with my purchase and would recommend them without hesitation.
From start to finish the service provided by TV Beds has been exceptional. From placing the order nothing was too much trouble as I needed to delay delivery as our house move was unfortunately delayed - no problem at all. Communication was excellent and the two men who came to deliver and install the bed were great! They had it done in no time and were so clean and tidy too! Finally I had a courtesy call from Rob asking if all was ok and was I happy! Thank you TV BEDS for outstanding customer service and products
Delivered super quick, the day after we ordered! Customer service has been great. The bed is perfect, exactly what we were looking for. We chose to assemble ourselves and it didn’t take too long to assemble at all, about 1.5 hours. The material of the bed is excellent quality and a lovely colour. We were worried about the tv mechanism being loud when putting the tv up and down but the sound is minimal and it’s simple to put up and down with the buttons on both sides of the bed. Would highly recommend if looking for a good quality and nice looking TV bed!
I was very wary about buying a TV Bed online without seeing it in person but once I had spoken to TV beds, they had organized a video call in their showroom which was fantastic considering I could not get there as I lived too far away, once choosing a bed after a half an hour video call, I was very much more reassured. The bed has been delivered today and it is absolutely fantastic, even better in person. So if you are looking for a new bed, I would highly recommend TV Bed. Excellent from start to finish.
I’ve had my TV bed for a few months now and I’m so pleased! Really great quality, and looks like it too. Couldn’t be happier with the choice of company for the bed as well, answered any queries I had quickly and I also had the bed built which saved a lot of time and stress. I even stupidly ordered the bed to the wrong address which they quickly sorted for me! If you are in the market for a TV bed, this is the company to go with. Thank you!
Outstanding Customer Service's Bed was delivered and assembled all packages where taken away. Unfortunately the bed did have one damaged part on the TV mount. I rang up and provided photos of this at approx 2pm New parts arrived by lunchtime the next day no issues no quibbling no denial just plain good old fashioned positive customer services thanks
From visiting the store right up until having a follow up curtesy call after buying the bed service has been amazing. The price, support & product have been brilliant. My daughter lives her new bed. The guys installing it were also fast & professional. I would highly recommend this business to anyone. It was even a lovely touch getting a courtesy call a few months after to check if everything was ok. That’s great customer service & not something you often get.
My Atom 2 TV bed arrived today, the delivery itself was fantastic and arrived exactly when promised. The bed it's self is absolutely beautiful and to top it off I set it up on my own. Instructions very clear and easy to understand. I had one step which I couldn't work out, I rang TV bed and they supported me step by step over the phone. The customer service went above and beyond explaining tips when installing TV and offered a video call if I needed more help. Really impressed with TV beds company, they are very supportive and easy to get in touch with. Thank-you TV bed
Based on analysis of 15 reviews rated 1-2 stars for TV Bed
“Do not buy from them, have waited 3 months for a replacement that was delivered faulty even though that have replacem...”
“Absolutely disgusting customer service, and really spoilt our move to our new home”
“Had to go through the bank for refund”
“Wouldn't recommend this company Read their small print before purchasing a bed from them”
“The cable trunking inside was damaged, called customer services and they said they've stopped putting it in so they w...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
TV Bed is a UK-based retailer specializing in luxury TV beds, offering the largest selection in the world. The company provides a variety of TV bed models designed to enhance bedroom aesthetics and functionality, catering to consumers seeking stylish and practical furniture solutions. In addition to TV beds, TV Bed also offers a range of mattresses, TVs, and bedroom accessories, making it a comprehensive destination for those looking to upgrade their sleeping environment. Targeting customers who value both comfort and technology, TV Bed provides flexible purchasing options, including 0% finance plans and next-day delivery services. With a strong emphasis on customer satisfaction, the company boasts a high rating, reflecting its commitment to quality products and reliable service. Through its user-friendly website, customers can easily browse and purchase items while benefiting from additional services such as installation options and promotions on complementary products.
TV Bed receives high praise for its excellent customer service and the quality of its products, with many reviewers expressing delight in their purchases. Customers appreciate the attentive staff who provide comprehensive advice without being pushy, and they often highlight the impressive quality of the beds. Positive experiences include timely delivery and effective follow-up communication, contributing to an overall satisfaction with the buying process. However, some consumers report significant issues with delivery and after-sales service, citing long wait times for replacements and a lack of updates from the company. These negative experiences contrast sharply with the overwhelmingly positive feedback from others.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.