Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order

10 months ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy delivery.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from. The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none. A truly outstanding experience.
Beautiful sheets, great quality, classic design and fast delivery.
I love this company. The quality of their goods is outstanding, and for great prices. Service is good too. What's not to like?
Delivered swiftly and the item is very good quality.
I was very happy to find my item as I had been looking for a large one and I was more than happy with the packaging as my item was easily broken,it arrived on time and I would recommend this company whole heartedly and would use them again.
Really blown away by the customer service. They assisted me with an issue that I’ve had with pillows that I’ve had for some months there was little question and my issue was resolved very quickly. I would purchase from truly again.
Item looks beautiful however glass dome is unsafe and does not fit well on the base I got it as I thought it was like the one my son broke but it was as the dome did not screw on to the base and was un level I would have sent it back back all packaging was put in the bin I would not recommend this glass cloche bell dome .
Prompt deliver and beautifully packaged
I have been drinking Natural Glow Hydration for 2 months, I got the free introductory packet and a few more afterwards. I noticed of late that my nails are growing much better. At the begining I thought because I was on holiday and not gardening, but I am back for the last month and they keep growing. GREAT
I have bought two silk items from you before this cami and shorts set. This was a birthday present. When it was opened on her birthday a couple of days after receipt of the item it was so badly creased I was embarassed to have bought it. It wasn't simply a line or two, it looked like it had been crumpled up long before before being packaged. Unfortunately the tag was taken off and I understand why items like this cannot be returned. I will think twice before buying items like this from Truly again.
Love the cashmere shawls. I bought two, and have given 5 as gifts. They are SO LOVED
Lovely quality product. Needed it in a hurry so paid extra for next day delivery and absolutely no issues. Arrived as promised next day. Will happily shop with Truly again.
Well made and look so stunning!
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
Well packaged, lovely item
There was a small mark on one of the cushions. The Customer Service were brilliant and made it all so simple to swap. They sent me a return label and also sent the replacement as soon as I had sent them proof of the return. All very straightforward. Things will always go wrong, it’s how you deal with them that matter. Plus they are lovely cushions!
Based on analysis of 23 reviews rated 1-2 stars for Truly
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”
“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”
“You sent the wrong item and no returns note”
“Bought the navy joggers, but they're poorly made”
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Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.
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