Travis Perkins
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Just use ANYONE else
Made an order for sand and cement, and set my delivery date. After midday on the scheduled day of delivery, I called the branch to see where my delivery was and I was informed that the delivery driver was 'sick', without any warning, email, SMS or call. If I had not called them, the branch would have be okay just no informing me that it wasn't coming. Worse still, when I called it was very clear that the branch made zero effort to find another solution to remedy the issue. The staff I interacted with at the Putney branch was extremely rude, including a condescending tone as if I was wrong to even ask the question where my order was. I had arrange contractors to come to my house on the weekend (which was a fixed cost to me). Instead of proposing a minimum effort solution, the staff at the branch said "if the driver is still sick, my order wont be delivered again" and "it's not my [TP's staff] fault that the [apparently single driver they employee/use] is sick". Terrible and never again to use TP.