Clear Information on product
Information was crystal clear what's covered and not. I can clearly see savings from covers we don't need (e.g. rental car hire) which are built into most other products.
Travel Protect is exceptionally well-rated by customers. Customers particularly appreciate service and great value.
I hope I don't need to use my insurance, but I now have great piece of mind, and at a very competitive price point.
It was easy online to follow and was the cheapest.
Information was crystal clear what's covered and not. I can clearly see savings from covers we don't need (e.g. rental car hire) which are built into most other products.
Great service excellent customer support competitive
Easy to understand policies and quick to purchase
Easy to use website
Staff contacted we're super helpful and solved issues quickly and efficiently. Insurance premium cost was very competitive. Great product.
easy to read and understand
It was pretty easy.
We never received our policy via email and we’re not able to locate our policy number etc. i went down with bali belly and am now out of pocket $600. Not good enough
Although Luckily I did not have to make a claim, the application process was very simple to apply
Very Simple process policy was easy to understand and was competitive.
Easy and great way to have the security of travel insurance for a family trip.
Prompt communication good outcome
Easy and good price
Easy to purchase online.
I just filled out travel insurance with travel protect now for my family of 7 and I was not able to put my 8mth old baby actual birth date to complete the transaction because he is not 1 year old and there’s no other option for under one year old? Does this mean babies don’t need travel insurance? I had to write 02/10/2024 to complete the transaction which is yesterday’s date so that he met the 0 age requirement??? But his actual birth date is January 18/2024.
Simple, easy to understand policy competitive price.
Having travel insurance takes a lot of worry about getting sick or hurt while on holiday. Even though we didn’t use it, it is comforting to have it. September 19- 26 2024
Easy process
The policy was easy to buy and had flexible options. I phoned to speak to someone the next day in relation to the policy and they were very helpful. I have not claimed so cannot comment on that experience
When I did a comparison quote Covid was covered so I purchased the insurance before we travel to Bali When I received the certificate of insurance there is no mention of Covid being covered It’s is very vague and doesn’t clearly states Covid is covered which is a requirement before entering Bali do we had to cancel and still waiting on my refund
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