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Review summary
Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check.
I emailed Travel Guard twice but received no response.
I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe.
This all feels like stalling.
I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!
I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket
We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.
Travel Guard offers the features I look for in travel insurance, including "Cancel for Any Reason," the ability to name a family member, and a medical upgrade option. I've been a satisfied customer for over 5 years. When I had to file a claim after my mother-in-law passed away, the process was smooth, and I was fully reimbursed for my trip.
Stop sending me reminders to review Travel Guard. No one likes travel insurance. It's a ripoff because almost no one needs it or uses it, so no one has experience or even awareness or memory of working with your company. They get it just in case or they feel pressured to get it for some reason...I didn't use your services and I have no relation to your company whatsoever. It was a completely forgettable experience apart from reminders to review Travel Guard. Travel Who?
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