Travel Counsellors Reviews

We booked our holiday through Travel Counsellors this year and would never go back! Gone are the hours of trawling through the internet for inspiration and options! We spoke to our counsellor with our requirements but we didn’t even have a destination in mind. After, we downloaded the app. Through this we were offered several amazing choices all tailored to what we’d love. We chose Egypt and our package included beach resort with internal flights for a Cairo trip to see the pyramids and a half day boat trip to experience the wow factor of the Red Sea coral reefs. Everything was arranged for us and all the documentation we needed was added to the app so all in one place and no need for files of printed off papers. We thought that was it as a service and were impressed with everything. However once we were away there was a phone mast fire and we had no service so couldn’t communicate final confirmations etc. In jumped our travel counsellor, who ran everything for us from her end and made it possible for things to still go ahead. Others who had booked through the well known holiday provider had their trips cancelled. We were amazed how smoothly everything went, even with things we’d forgotten to ask for like late checkout had already been added by our counsellor. There was no up selling but plenty of options for us to be inspired by, everything was within our budget we’d asked for and none of it cost us a penny extra! Honestly this is the way to go to book not just holidays but mini breaks at home too and my husband’s business trips! We’ll never go back to booking any other way! A special shout out to our local counsellor suzie.platt who is now our go to travel guru! Suzie has so much knowledge and travel experience, she was like having a chat with Google Assistant! Super friendly and very professional, we felt looked after at every turn, nothing was too much trouble, a quick check-in with us to make sure all was good on arrival but we weren’t hassled and as I say as soon as we needed help she was there at the drop of a hat, sorting things out in the background! So pleased to have found this service - it’s the only way to travel!

I have booked flights, trips and cars using Lisa Sanderson's services. She has exceeded expectations every time enabling me to have stress free journeys and holidays. Just love the customer service Lisa Sanderson delivers as a Travel Counsellor.

What a fabulous trip Suzi booked for us in Switzerland. With only my ideas of staying in a Swiss Chalet Hotel, looking at mountains and lakes. Interesting walks and lovely food, Suzi put together an amazing two centered trip. In advance all the paperwork was sent and emailed, tickets and itinerary arrived in a perfectly packaged folder. It was the most relaxed run up to a holiday I have ever known. We had help at the airport to locate the trains, were greeted at both hotels by local guides. The Hotels were traditional and very welcoming, the food was lovely without exception. Suzi had booked us a Swiss Railcard so we saved 50% on all train and gondola rides, nothing was missed. All of this came at a most reasonable cost. I will without fail recommend Suzi to all my travel friends, especially as we often travel alone and its so important to have a backup. Thank you Suzi for helping me fulfil a fifty year old wish to go to Switzerland

Thank you Vikki for booking a superb holiday for us. You absolutely nailed the brief. In budget and the resort Lindia Thalassia in Pefkos Rhodes was just above our expectations. Really clean and beautiful and wonderfully friendly staff that couldnt do more for you. Thank you so much we would definitely use you again.

Marco Williams listened to what our family of 4 wanted from the holiday, we were travelling with 2 adult children 18 and 23. He selected a range of options for us to choose from. The resort we chose was lovely spread across 30 acres on the coast it was beautiful and the facilities and service very good. Marco also arranged all flight check-ins for us so all we had to do was turn up at the airport with our suitcases. It was very easy and relaxing. Thank you

We have used Lorri a few times for help booking our holidays. In fact she is a family favourite used by the wider family. We know we can leave everything to Lorri. She is super helpful, knowledgeable and always bright and cheerful.

Suzanne Partridge gave us some useful tips prior to booking activities and flights. She made everything so easy. Her recommendations and knowledge made for an excellent holiday with no pre holiday stress. She took care of everything even the online check-ins for both the outgoing and returning flights. We will definitely use her again.

We have just booked our holiday to Vietnam through Vicky Dyer travel consultant. She has been brilliant from start to finish . She has listened and tailored the holiday to suit. She has contacts in Vietnam who have answered any questions and given advice on different areas. We are very pleased with the service we have received, nothing was too much trouble. We wouldn't hesitate to use her again

Rachel Wright was amazing right from booking our 10 day holiday in Turkey until our home flight landed. Rachel was very understanding when I kept asking what seemed to me stupid questions, as I hadn't been on a holiday for 8 years and was feeling extremely anxious about the airport. Nothing was too much for her and was on hand instantly with any advice. Our family would definitely book through her again, actually we have already been discussing our next holiday.

Thank you for making it so easy. Great choice of hotel and would definitely recommend Jill’s service.

Lindsay has been great from start to finish. On the morning of our flight the airport was closed and she sorted everything out for us so we could still go. I don’t know how we would have managed on our own so so grateful we used Lindsay as our travel counsellor!

Gail Lister found this fantastic family run hotel in Crete, Golden Beach in Rethymon. Staff were helpful and friendly. Food was very good. The Hotel was half board, but also offered a lovely lunch menu. Entertainment was good. Although we requested a sea view and paid extra ,we were slightly disappointed with our room, but Gail was happy to be involved, and the manager wanted to make sure we were happy, and we had a lovely room. Would definitely return.

Efficient and caring. You feel well looked after and in safe hands. It's brilliant to know you have back up if needed

I wanted to organise a special trip for my wife's birthday. From start to finish the expert advice and planning from Travel Counsellors made for a wonderful experience. The destination, hotels and other recommendations were faultless and have set a very high bar for future holidays!

As always Simone was fast professional and friendly. She was just going away but still had time to sort out my flight. In addition, (and I apologies as I can't remember the stand in's name) Simone's cover was also super. Dave C

Everything worked as it should

Paula and her colleague Juli in her absence where always on hand to help. Well informed and updated

Superb holiday Jet 2 brilliant Hotel Occidental was even better than before (2yesrs ago )

I can’t now imagine going on a tailored holiday without using the services of Travel Counsellors. The personal touch combined with depth of knowledge and determination to ensure a seamless experience was exceptional. Travelling with teenagers can be tricky to find the right balance but Suzie absolutely nailed it and we really enjoyed our time as a family.

Having booked with Sandra a few times, she really understands what we like in our holidays. Our recent trip to Singapore and Bali was organised brilliantly. Her hotel suggestions were spot on and everything went so smoothly, even when we asked for a couple of transfer changes whilst away. It’s such a bonus to book with someone who knows what we like and I wouldn’t hesitate to recommend Sandra.