Townends Estate Agents
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THIS IS THE WORST ESTATE AGENCY!!
THIS IS THE WORST ESTATE AGENCY!!! STAY AWAY FROM THEM THEY WILL DO NOTHING FOR YOU BUT TAKE YOUR MONEY!!! I rented a one bedroom flat from this estate agency done all the paperwork and paid them the rent one month's in advance and 6 weeks deposit (never got the deposit back) when it came time to hand over the keys they took their time and I told them I was going to be travelling abroad in a few days and needed the keys before travelling the didn't give me the keys before I travelled (What a useless lot of people that work at this angecy literally). I came back from my travels a couple weeks later collected the keys I was only given one key which I couldn't get cut cause it it a security key so I had to share the one key with my wife which was so inconvenient also that one key was the key that open the back door access into the building and our flat door had times when my wife would travel to her mother's place and I would get back home from work after midnight and couple times I had to sleep in the staircase or go to my friends house close by, the letter box key was wrong and the fob into the building didn't work or was the wrong fob, before I came back from my travels I requested the property to be professionally cleaned as when we done the viewing the property had a lot of junk behind the sofas and all the surfaces, floors were dusty they simply ignored my request so I moved into a dirty flat with junk kept behind the sofas. When I explained to the property management about the state of the property when moving in she told me to leave the property in the same state when I move out the terrible unprofessional attitude is real dealing with these people at townends, it is disgusting. Months went by the building management decided to change the way people enter the building the only way to enter building was using a fob which we didn't have. One time me, my wife and daughter went out for dinner came back home late evening it was winter my little one was a few months old and we got stranded outside the building as the concierge wasn't around to let us into the building we had to wait outside in the winter cold till someone entering the building opened the door and we tailgated in we waited outside for an 1hour maybe more this was the last straw for me and I told the agency I was planning to move out. I eventually managed to find a better place to live and moved out after my month's notice was up. I didn't get the keys to the property on the day the move date was so I told the agency I would not pay them for the period I didn't have the keys and when it came time to moving out they kept saying I needed to pay them for the time period I wasn't even living in the property as I hadn't been given the keys I refused to pay them for that and till this day they still owe me £1400 this company are a bunch of crooks stay away from them.