Click and collect for real fast…
Click and collect for real fast service, you can be in and out in minutes--no signing into a touch pad just walk up to the counter and collect your order.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Click and collect for real fast service, you can be in and out in minutes--no signing into a touch pad just walk up to the counter and collect your order.
Staff were polite, helpful and efficient. The required item was purchased without any fuss or time-wasting. Happy customer.
Excellent swift and friendly service.
Everything arrived on time packaging undamaged in a sturdy box
Excellent staff very knowledgeable.very friendly
The staff in the store are always so freindly and helpful.
Hi bought some items from toolstation
Great products at great prices
Great price no fuss good customer service overall delighted with my experience.
Delivered on time, by courteous courier.
Easy, helpful
Quick, efficient, friendly, can't ask for more.
Easy to use website with an excellent range of products. Delivery? fast! prices? Low! What more could I possibly want? Would I recommend Toolstation? well, put it this way - I've been using them for over 20 years and no complaints!
Great service
Brilliant service
Last order they tried to sell me silicon sealant with out a nozzle. So no use what so ever. Today part of my order was missing when I went to pick it up. So I won't be using toolstation anymore. Very Poor service
The sales person was helpful and knowledgeable and even checked to be sure. Good stock and wide range. Item worked well and allowed me to finish the job.
Excellent Customer interaction
Polite staff great product fast service.
all in stock very good
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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