Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 51 - 60 of 996 reviews
MG
1 out of 5 stars

Incompetence at every contact.

First I’d like to say I love the concept and was really looking forward to joining Tomato. It just seems to be operated by a company that has service as its lowest priority. I have been failed, messed around and let down at every step. I just can’t believe how a company can be run like this and expect to get away with it. I would think very carefully about joining Tomato energy as the hassle to get anywhere is just too much. Summary - 12th March. First contact and request for information. My contact was Anton McFarlane. Answered all questions, provided all information. Looking forward to getting going! All goes quiet.. Chased Anton until reply on 3rd April. Excuse given, systems went down. Get proposal. Realise it’s designed for the wrong house. Feed back to Anton. All goes quiet. Chased Anton until I receive a reply on 5th May. Excuse given - he has been on leave. Passed to survey. Still designed for wrong house. Simon McKenzie corrects design error and books survey for 18th June. (Now over 3 months after initial contact) Receive a text message from surveyor (Connor) day before confirming survey visit at 9:00. Great! Being self employed taking a morning off work is not ideal but as I said, I want this. Surveyor does not turn up. I texted at 9:16 and finally get a call at 9:41 saying he can possibly be there by 11:00… I told him I needed to get to work. He said office will call to rebook. Office tries to rebook for 8th July. Now 4 months after initial contact. Sick of the service I give up and cancel.

Date of experience: June 19, 2025

HT
5 out of 5 stars

Heather was extremely helpful and very…

Heather was extremely helpful and very polite and nice. She helped me solving all my issues. Thank you very much Heather

Date of experience: June 17, 2025

VD
5 out of 5 stars

They did a great job give them both…

They did a great job give them both Tevin and Sean a pay rise don't be tight 😊.

Date of experience: June 17, 2025

MA
5 out of 5 stars

Exceptional Service from Tomato Energy

Exceptional Service from Tomato Energy I recently switched both my business and domestic energy contracts to Tomato Energy, and I'm thoroughly impressed with their service. I managed to make the switch before Ofgem suspended new sign-ups, which I believe was an unfortunate decision that may have been influenced by pressure from the established major suppliers. Tomato Energy has exceeded my expectations in several key areas: Customer Service Excellence: Their customer service team is genuinely attentive and responsive. It's refreshing to deal with a company that actually listens to its customers and takes action to address their needs. Competitive Pricing: Their pricing structure is transparent and competitive, offering real value compared to the traditional big suppliers who seem to prioritize profits over customer satisfaction. Overall Experience: The entire experience has been so positive that it's made me consider whether I'd want to work for a company with such strong values and customer focus. Tomato Energy represents the future of the energy industry - a customer-centric approach that puts consumers first. The contrast with the established major suppliers is striking; while the big players seem disconnected from consumer needs, Tomato Energy demonstrates that there's a better way to do business in this sector. I encourage Ofgem to reconsider their position and allow innovative companies like Tomato Energy to continue serving customers. The energy market needs more companies like this, not fewer. Rating: Highly Recommended

Date of experience: June 16, 2025

JS
4 out of 5 stars

Changing from a 1 to a 4 star

Changing from a 1 to a 4 star. What would give a 5 star would be having the access to chose the payment date. E.g. I get paid 25th so pay the bill 26th

Date of experience: June 16, 2025

JJ
4 out of 5 stars

Pargat was professional and friendly…

Pargat was professional and friendly giving me all information and recommendation of who to talk to as a potential partner to install smart meters on their behalf. Unfortunately the Commercial energy team hung up on me pretty rapid after I lost signal for a split second so thats why it's a 4. Hopefully look forward to working with them in the future.

Date of experience: June 16, 2025

SR
5 out of 5 stars

Good tarrifs

Had a great conversation with support team and provided good tarrifs

Date of experience: June 16, 2025

SB
4 out of 5 stars

Very helpful,hopefully will be able to…

Very helpful,hopefully will be able to sort my direct debit going out on time

Date of experience: June 16, 2025

C
5 out of 5 stars

Excellent very informative and helpful

Excellent very informative and helpful

Date of experience: June 16, 2025

RJ
5 out of 5 stars

Bloody brilliant!

I joined in September and they’ve been fantastic so far. The lifestyle tariff is bloody brilliant! It’s saved me loads of money and fits in with my EV, solar and batteries and heat pump. I know they’ve had teething problems with some people but I can’t fault them.

Date of experience: June 16, 2025

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