Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 191 - 200 of 996 reviews
c
5 out of 5 stars

Tomato energy is the best energy…simply the best

Tomato energy is the best energy supplier ever. There customer service team are excellent and very polite. Tomato energy will grow and grow keep up the good work tomato energy simply the best.

Date of experience: May 7, 2025

WH
5 out of 5 stars

Speedy and smooth switch

Speedy and smooth switch. No problem with the smart meter. Welcome calls received within the first week of switch and after 2.5 month.

Date of experience: May 6, 2025

D
5 out of 5 stars

Customer focus

Called Tomato Energy today and was dealt with by Pargat. Been a customer with Tomato Energy for the last few months. Have to say the reason why I called was regarding my direct debit, as this is a pay as you use service. Pargat explained simply and clearly they invoice for the usage to date, this is to prevent a huge credit being built up. As he correctly stated you as the customer can earn interest your end. I have to say that Tomato Energy has improved massively since I joined and nice to see people like Pargat from sales helping and answering customers like me asking daft questions. Thank you Tomato and huge thanks to Pargat for providing a more personal touch and conversation.

Date of experience: May 6, 2025

RR
5 out of 5 stars

First class customer service

First class customer service. Pargat was very knowledgeable and was able to resolve my query. Friendly to the point and honest. Well done Tomato Energy for hiring this young man.

Date of experience: May 6, 2025

C
4 out of 5 stars

Other than initially having no data…

Other than initially having no data showing on myWatts and waiting a few weeks longer to get my 1st bill, I have no complaints. Massive savings compared to octopus tracker with their new formula.

Date of experience: May 6, 2025

AR
5 out of 5 stars

Customer service

Spoke to Pargat from the customer service. He was extremely helpful, polite, and efficient—great customer service!

Date of experience: May 6, 2025

CR
5 out of 5 stars

Purgat was super helpful with my query

Purgat was super helpful with my query

Date of experience: May 6, 2025

DN
5 out of 5 stars

Easily get in touch (no long waits)…

Easily get in touch (no long waits) cheaper electricity 0.19p per unit and Standing Charge is Lower than other Companies. Shame they don’t supply Gas!

Date of experience: May 6, 2025

K
5 out of 5 stars

Only been with tomato energy a short…

Only been with tomato energy a short but so far so good

Date of experience: May 6, 2025

R
5 out of 5 stars

How electricity supply should be

Straightforward, speedy, effortless switch; sophisticated, cheap time-of-use tariff; flawless, accurate billing and full bill DD a couple of weeks later, so no build-up of credit or debt and haggling over monthly payment. This is how electricity supply should be. I previously left 4 star review on basis that website and webapp falls a bit short, but only in presentation. This down marking was unjustified. Truly excellent!

Date of experience: May 5, 2025

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