Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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All reviews

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Showing 181 - 190 of 996 reviews
NY
5 out of 5 stars

Switched to them in September 2024…

Switched to them in September last year, been very happy. Took about 6 weeks to get my first bill, been saving 18-20% each month since! You pay the bill monthly unlike some where you can be £100’s of pounds in credit so the energy company is making money off your regular monthly payments.

Date of experience: May 10, 2025

R
5 out of 5 stars

Some bloke called Lucas fixed it

Spoke to a guy called Lucas after some poor customer experiences with Tomato Energy. Not only did the guy understand the problem, he actually fixed it on the phone! I know, right there and then. I couldn’t believe it either. He knew the export issue, figured out the different numbers. Made it all work. Proper brains and politeness in one. Had to have a drink after I got off the phone. He needs a medal.

Date of experience: May 10, 2025

NC
5 out of 5 stars

I have been a customer for over 9…

I have been a customer for over 9 months. Tomato Energy are pure and simply a supplier of electricity which does so at very attractive rates. I have had no reason to contact them. They supply electricity, bill me and I pay. Not sure what all the fuss is about, they like my previous suppliers, supply me with electricity but at a very competitive rate. The dedicated FB Forum is a hoot!

Date of experience: May 10, 2025

OS
1 out of 5 stars

Awful awful company.

Awful awful company. Started the switch on the 25th of February, but here we are, in May with no switch in sight. Numerous emails and phone calls to ask when the switch would be complete, finally given a date of mid April, however April has been and gone, no updates without chasing, and even when chasing, the final email I received was: "I do apologies for this happening to you, if there was more I could do I would." Complete and utter shambles.

Date of experience: May 9, 2025

MH
5 out of 5 stars

Very helpful call with Pargat in…

Very helpful call with Pargat in Customer Service. Although my billing issue didn't get resolved he provided a clear explanation of why the issue arose and assurance that it would be resolved.

Date of experience: May 9, 2025

n

nxf

US

5 out of 5 stars

Tomato eats octopus

The change from Octopus to Tomato was quick and we are now making bigger savings ... I never thought that I would ever say this aloud, but I now enjoy reading an energy bill !!. I especially like the reduced tariff periods, this helps massively chargeing our electric car at night, which balances the national grid at the same time helping the consumer. We have recommended a neighbour who has also joined and making bigger savings than us.

Date of experience: May 9, 2025

C
5 out of 5 stars

Well Done Tomato!

After some initial switch issues, I have been enjoying using Tomato. I have received 2 health check calls from them in 2 months. It seems that they are determined to up their game and improve their service. Well done!

Date of experience: May 8, 2025

C
5 out of 5 stars

All good

Can’t fault tomato energy,switch went smoothly good range of tariffs and good value. Just had a courtesy call from vj polite and professional. Recommended to family.

Date of experience: May 7, 2025

J

Jo

US

5 out of 5 stars

Pargat at Tomato energy was very…

Pargat at Tomato energy was very helpful when my energy bill was wrong and is assisting me to make it right.

Date of experience: May 7, 2025

JS
5 out of 5 stars

Seamless experience with a great time…

Seamless experience with a great time of use tariff, and pleasant and helpful courtesy call from VJ

Date of experience: May 7, 2025

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