I was worried about making the call but…
I was worried about making the call but the advisor was so helpful and sorted everything out for me

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
I was worried about making the call but the advisor was so helpful and sorted everything out for me
ALEEL WAS SO GOOD HELPING ME OVER THE PHONE 👍
very poor service, lots pf pressure even to the point of harresment, for example, email ,txt massage, hone call, and letter for 3 days in a row,, and where my receint for my £50 paid monthly,,, DO NOT USE THIS FIRM THEY should not be tradding.
It’s disappointing to see a complete disregard for the customer’s personal situation. It seems all that matters is the money, not the person behind the payments. As a customer, I reached out for help because I’m clearly struggling, but there’s not much I can do if support isn’t available when it’s truly needed. My conversation was with Kieran.
Spoke to Ishmal today was really polite and helpful sorted my query out straight away
Spoke to Avi today and he made me feel better, the experience was brilliant.
Very understanding
Had a call with Clint today, made me feel very comfortable and at ease with regards to my account. Very helpful person with a great personality.
The representative was greedy and wanted me to pay all of account in one even though I was finishing the account early
Absolutely brilliant service, Corringham was lovely and helpful. She talked me through the whole process of changing my payment date and made me feel well supported. Thank you Corrine
Very helpful when I called wasn’t on the phone very long
not sure who I spoke to but she was lovely and very understanding about my payment issues. I'd of given a 5 star if I hadn't been black listed but I guess that's my own fault with being far to anxious to try and sort it before hand but overall I have set up my payment plan and hope to not be black listed for long
Bianca was very helpful in arranging a payment holiday for myself due to a change of financial circumstances. Polite and professional.
Bianca i was speaking to was very helpful and really understanding about my situation
Just had a out of the blue call from these people her 1st words sounded like hr not tm now luckily I can hear out of my right ear because she intended on confusing me now if I was a older person or anyone who is vunarable she's done her scamming lie to trick people,these people need to be stopped she gets people terrified by pretending to be HMS I'm going to do some digging and find out her name T. M legal that's who they are
He was professional and efficient. Good job thank u as I was busy!!
Spoke to Keo who explained everything and took time to listen to my situation. Setup a payment plan and made the process so much smoother
I received a telephone call from Clint of TM Legal Services and he was great! He totally understood and appreciated all what I told him of my current and past circumstances and he was very helpful, considerate, understanding and compassionate (I explained about several bereavements I had to deal with in a close period to one another and also my current financial issues). He kindly suggested a payment plan temporarily which was much more affordable to me at the moment than what I had originally set up a direct debit for. Overall I couldn't fault Clint as he was very helpful, friendly, considerate, compassionate and understanding. I would be grateful if you could pass on this review to Clint. Thank you for your call and assistance today. It was much appreciated. Thank you!
Excellent service and support
Keep harassing me to pay a debt that I've never had and when you ask for proof they fail to provide it.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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