Aden very good
Very helpful

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Very helpful
Keo was brilliant!
I spoke to a lovely gentleman called Shamzu thus morning and he made the process so much less painful than I expected. He clarified what would happen on payment of the account.
Spoke to Keo regarding a matter that had to be solved, he guided me through every step. Helped me a lot very professionally where we both came to an agreement that was best for me and them
I spoke to Declan this morning. He was so helpful and made everything feel less stressful than I thought it would be . After wards it felt such a relief to have spoken to him , as I was so afraid not knowing how to go about the problem and how to solve it . Fair play even though he knew I had to go to the hospital, he was kind and considerate, and we actually came up with a plan , before I had to leave . Just a big thankyou for your help
Spoke with Aiden this morning, he helped me sort out a payment issue. He was very friendly and helpful which makes contacting debt companies less frightening.
Adian was very helpful done everything he could to help with my querie
Helped me get back on track keele did
I didn’t feel judged which really helped me to face my debt and allowed me to take control of my debt. I found the person friendly and very helpful. They even offered advice which I really appreciated. I have now set up a payment plan as I want to pay my debt off. I would highly recommend using this service!
Very helpful and understanding to my situation.
I contacted with stress, and struggling with my financial situation. But speaking to billy and getting some support helped me feel less stressed and more like I had some control. Thank you billy.
Very helpful and I am extremely happy.
Billy was absolutely the most helpful person ever 10/10!
I spoke to a gentleman called Keo and he was very helpful and respectfully and listened to my case, he made the process less stressful and is a credit to the company.
Akeel was perfect in sorting out my query about my account, very helpful and reassuring
Spoken to Billi who sounded very lovely and he was very easy to spoke to he got everythinga sorted just in a couple of minutes. It was nice speaking with Billi .
Customer assistant Akil was really helpful with my request I appreciate you.
Keo was very understanding of my situation. He was polite,helpful and professional whilst also understanding of my circumstances on a personal level, offering advice and support
Only 1 thing prevents me from giving a 5 star rating when it came to today’s interaction is the amount of time it took to get through. The repeat information over and over again on the recorded message as your waiting is extremely annoying. HOWEVER on a positive note The agent I dealt with today (Unfortunately I didn’t jot down his name) was extremely polite and courteous making the interaction surprisingly pleasant and stress free. After reading a few reviews I did go into the conversation a little guarded however I soon realised this agent treats you as a fellow human and not just a number! He is a credit to your company! I’m just gutted I can’t give a named review.
Excellent customer service was able to deal with the query quickly without wasting time was able to offer a solution and let me decide as opposed to applying pressure. Great employee and a asset to the company
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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