Very understanding to my situation to…
Very understanding to my situation to his far.

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Very understanding to my situation to his far.
Ash. I suffer with severe social anxiety so I dread these kind of phone calls. I’d rather be in debt than speak on the phone. Ash was very very warm and kind to me. He was very understanding of my situation and helped me as best as he could. I appreciate having spoken to Ash in regards to my circumstances and how we move forward with monthly payments. I know how hard his job can be from experience, but he was lovely and is an asset to the company. Thank you.
Man on phone was very polite and helpful and helped me sort things out
Very kind and understanding and helpful a great guy
akeal was a great help i was consernd about my account but he talked me thro it & helpt me set up a affordable plan thank you
Very helpful
Absolutely crap. Paid in full then sending me a letter threatening a CCJ on a balance of 0.00. No one answers the phone and it immediately cuts out. Scamming company that I'm gunna take further and get this crap sorted
Adam made me feel confident and reassured me that I only had to pay off my debt at whatever amount I could comfortably afford without putting myself under any pressure. He is very considerate and polite, the opposite to what I was expecting and treated me with respect at all times. He listened to all of my woes and never rushed me; a most useful asset to any company in any administrative post. Thank you once again Adam, you are a true gentleman.
Spoke to Hannah and she set up the perfect payment plan, advice to anyone getting contacted is to co-operate because they are a very understanding company and will listen to you, By the reviews it looks like all their advisors are very well trained but Hannah especially is fantastic.
T M Legal and - Clint - Customer Service I was contacted by T M Legal regarding a debt I owed, and I have to say my experience was far from what I expected. Typically, debt recovery companies can be relentless and unsympathetic, but my interaction with Clint was the complete opposite. He was professional, empathetic, and incredibly fair in his approach. Rather than being pressured or spoken down to, I felt genuinely heard and understood. Clint took the time to discuss my circumstances with care and provided a solution that was both reasonable and manageable for me. Debt situations can be stressful, but having someone who treats you with respect and dignity makes a huge difference. I truly appreciate the way Clint handled my case, and I highly recommend T M Legal for their fair and considerate approach.
A lot of reviews on here are fake. The company are bullies and harass people calling every day.
Very compassionate and understanding no pressure they cared more about helping than demanding took alot of stress away from me very grateful. Excellent customer relations.
I have complained three time to this company regarding my account. I paid in full and have written three times to get them to update with the credit reference companies to state that this account has been satisfied, with no joy.
Clint was extremely helpful & understanding. An affordable payment plan has been set up. Thankyou
Letters and messages stating I owe money to Perch Capital but cannot provide proof that I do. Aviod at all costs. Threatening legal action as a way to scare people into paying when they cannot even prove monies owed. Cease and Desist served and still continue to harrass. Reported to the Financial Ombudsman & The Solicitors Regulation Authority IGNORE THERE FAKE REVIEWS
Great assistance given by Keo thank you
Akeel was professional and informative, very helpful!
Akeel was very kind and considerate and helped me through a difficult conversation that I was worried about. He’s helped me set up a perfect payment plan
Avi was really helpful and friendly !
Don't bother expecting anyone to listen to anything. Constant laughing and snorting whilst you try an speak. Speaking to a team leader is a call centre affair with everyone listening in. Not confidential not private.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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