5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Very helpful polit and understanding especially with me having mental health problems they really do there best too make u feel comfortable,thank you team
Spoke to aiden, who was extremely helpful and polite and friendly. Really don't like having to phone up debt company's 1 bit but aiden was a real normal person so made it all way easier solved my issue direct debt set up for a affordable amount.cheers again
Amazing helped me sort things out very polite
Absolutely brilliant. I spoke to Billy he was kind and understanding of my situatio.
Very helpful lady called Jessica was great. I was able to make my slightly late payment with ease. Many thanks
The man I spoke to this morning ( Ash ) was amazing, very understanding , friendly and helpful
Aiden was very helpful and sorted my issue immediately.
Clint was really helpful and understanding we sort the issue then and there
Great customer service advisor , everything explained clearly
Started the call quite negative going through what I owed and being quite judgemental demanding instant payment not giving me time to explain my situation , just want to pay my debt off and not interact with TM Legsl anymore!!
Keo was very helpful and understanding, easy to talk to.
The lady I spoke to was very helpful and my account was set up with what I can afford . Very reassuring and kind . Thank you excellent service
Aden was Very understanding of my situation and very professional during our call.
Wow . Ok so anyone who has been dreading answering the call from them or making the call to them ….. DO IT !! I spoke to a wonderful human being called Charlotte who not only treated me with kindness and compassion but also enabled me to feel back in control of my own life . She was so incredibly reassuring and if every company had a Charlotte life would be so much easier . She explained everything clearly and we were able to agree an amount I could afford . I was shaking before I made that call and now I’m actually smiling . I wasn’t opening mail , I wasn’t answering calls . I felt so lost and scared . And one simple call has got me feeling like I can take back control of my debts . Charlotte you are an asset to the company and I am so grateful I spoke to you today . No more sticking my head in the sand - my debts won’t vanish . But making them manageable makes life bearable again .
Constant calls for a debt that’s not mine and I have no recollection of. Email daily asking me to make a payment plan? Again what for I don’t owe you anything who even are you. Scamming company with fake reviews don’t answer calls or emails reported for harassment .
Very good service
I spoke to Declan today and i was very shocked at how helpful, reassuring understanding and kind he was! I was dreading speaking to this company but after speaking with Declan, i can say my mind is now at ease. Thanks Declan @TMLegal
The lady I spoke to was clear , concise and helpful.
In having to contact TM Legal to request a one-month deferral on two payment plans due to a new job and its wage payment schedule, their representative, Akeel, was very courteous, understanding and helpful in facilitating my request and setting up a convenient date to resume my monthly payments.
The woman I spoke to was really kind, reassuring and helpful. She put me under no pressure and worked around my affordability. I found her to be extremely polite and receptive to what I said throughout the call. I’m thankful for the time and effort she gave me today.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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