5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Your company os horrible. Criminals. Because yoj stolen my details online Because my information is online which I'm struggling to get it corrected. Yoy lied. And gone to court to write evil on me. I will get it sorted out regardless still on the process. You are evil.
Lady I spoke to was very understanding and was made to feel at ease about a very worrying situation!
Reo was massively helpful
Spoke to Aiden today and he was very supportive and helpful! Don’t know why I put off phoning for so long thank you for all your help today
Very helpful and understanding. Listening to other things that might be going on in your life such as mental health problems and making your health matter first and the breaking down what I had to do in a simple easy way.
Keo was a delight. Helpful, polite and efficient. Thank you .
Akeer was very helpful and explained above and beyond ty
Today was my final call with TM legal. Rachel was lovely and informative. Along with supportive. From the first time they got in touch due to a impending baliff collection from.the courts, they have been so helpful. It was a scary time for me. I was absolutely lost. Advised I go through money wellness and step change. Meanwhile setting up an affordable plan until my dro was sorted out. Thank you so much, for not being aggressive, and looking to help.
I spoke to Rimel ( apologies if my spelling of her name is inaccurate) She was friendly, professional, empathic and thorough. I came away from the call feeling much happier and less stressed. This lady is an asset to your company - outstanding!
Spoke with an agent who was really understanding of my situation. Helpful when setting up a payment plan and was very kind to me. I didn't catch his name
Non stop telephone calls , constant harassment. People are generally struggling financially, this is the reason they fall behind in payments. These companies are leeches, making a living off the poorest members of society
I spoke to Ash and he explained everything to me was also spoken to a good manner thanks Ash
Very helpful and informative, i had put it off for a while but the call agent Bianca was really supportive an helped find a solution that worked for me.
I spoke with Aiden today, he was polite, friendly and was able to help me set up future repayments easily.
The young man on the phone was very pleasant and help with no judgement a credit to the company
As usual companies like TM Legal or ACI get away with illegal and harassing practices. After endless letters, phone calls and emails claiming there is an outstanding, but yet to be produced CCJ, I returned home to find that they had sent one of their "bully boys" to my address. There was no contact number or name on the letter just a reference and verify reference number. Email sent with an acknowledgement they have received it and just off to send a registered letter to these bullies. They must think people are stupid with all the false good reviews on here but never answer the bad ones. They have been sent a cease and desist letter but as experience shows they just ignore it. They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out.
Understanding of my difficult time during grieving.
Great service received today from Keo. Very professional and comprehensive.
The lady that I spoke with, was very helpful and understanding
Very polite and patient have time to listen and understand my situation. Help with regards to option that he can help. I really appreciate his understanding.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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