Teaback was very helpful and answered…
Teaback was very helpful and answered all my questions thank you for all the help

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Teaback was very helpful and answered all my questions thank you for all the help
Awesome problem solving
Five stars for Akeel. He managed to sort out my payment and I have managed to pay in full and closed the account. But 1 star for the debt collector company itself.
No fault of ash. The phone line is what dropped it. Ash was helpful, and listened. We made an arrangement, and all is good
Excellent customer service from start to finish
Charlotte was amazing; I suffer with loads of mental health issues and she was professional and extremely supportive and got me through a real harrowing experience… well done; Charlotte was amazingly professional and caring xx
The fella i spoke to was concise and accurate, further more couldn't have done anything more to help me out. He needs a promotion
Auden was very polite and helpful. Was happy to discuss my situation and advise
Keo was really helpful and polite.
Terrible company! Have offered to settle my account over 30 times and still get harrassed. Disgraceful company 30+ calls a day
the agents i have spoken to, billy and shaun were so understanding and helpful. took my health conditions into account. went out of their way to be kind and respectful to me. If only other agents from other companies were the same. these guys deserve some credit and maybe a word of distinction
Kind and understanding agent
Billy was so helpful so respectful and understanding
I was very happy how my problem was dealt with such kind and understanding response much appreciated thank you
Spoke with Renell, she was very understanding & helpful and we solved my issue acceptable to both of us. Great service thank you
Very helpful :)
Everyone I have spoken to from TM Legal (whilst dealing with an incredibly difficult time) have been helpful, but I would like to say particularly that Corrine is one of the most understanding, genuinely caring individuals I could have wished to have spoken to. She helped me set up an arrangement which has been extremely helpful, but was also patient and kind and supportive and I genuinely couldn’t thank her enough at a time where I needed that understanding and kindness. She is an asset to TM Legal and I will be eternally grateful for her help.
Billy was amazing and really helpful so understanding and so reassuring to me and sorted everything out nice and calmly and he didn’t make anything complicated as I told him I had just come out of hospital yesterday having had a knee replacement surgery and was in a lot of pain. Thank you so much Billy, speaking to you was a breath of fresh air it was hassle free and you had a caring attitude which I think is rare these days when speaking to debt management people. What a great guy.
Ash made me feel really welcome and understood my circumstances! He helped me and made me feel comfortable enough with everything. He was absolutely amazing!
Be careful with this company. While they appear to nice and when you're down and trying to live on just 9 pound a day, they'll ask you if you can borrow money to pay a debt. You can be at your lowest ebb when you're going through all sorts of health issues and they will ask you if you can borrow money from someone. Remember people, get that call recorder app installed on your phone so you protect yourself.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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