TJ O'Mahony receives high praise for its efficient delivery and excellent customer service, with many reviewers expressing satisfaction with the overall purchasing experience. Customers frequently highlight the great prices and the helpfulness of the staff, noting that the service is both friendly and reliable. However, there are notable complaints regarding order management and delivery issues, with some consumers reporting delays and receiving incorrect items. A few reviewers mention that communication could be improved, particularly when it comes to tracking orders and providing accurate delivery dates. Despite these concerns, the majority of feedback remains positive, emphasizing the company's strengths in service and delivery. Overall, TJ O'Mahony is viewed favorably, though there is room for improvement in order fulfillment and communication.
9 months ago
Delighted with purchase and customer service. Great assistance and delivery.
Order never arrived within the time frame. Had been chasing my order for 3 days after the 5 days business days had past. Eventually found out that my whole order was out of stock. This has delayed our move in date by 2 weeks. Will never use again.
Desk staff and phone staff were very helpful
Excellent from start to finish
Item as described, fast delivery
Great as always
I am still awaiting Delivery
To be fair previous orders were spot on no issues and communication was great, from order confirmation and order processed. I ordered my items over a week ago but I am yet to receive any confirmation that my order is processed and it's only when I contacted the office late last week I was advised that they were very busy.
some items are available in store but not online
Better tracking of delivery would be appreciated. I ordered Sunday and received an email on Wednesday to say that Ballymount would handle my purchase and then on Friday I received an email to say it was ready for dispatch and would be with me within 5 days. It arrived an hour or two after the email. So while 5 days delivery is okay (but could be less) the gripe is with the less than reliable tracking. Most people don't work from home 5 days a week and if someone needs to be present for the delivery then more greater reliability of the tracking is needed. The delivered fence panels were okay. One of them had a bit of dry rot already on the side which I wasn't impressed with but it might be okay. It's on a part that will slot into the concrete posts anyway. Also compared to the panels originally fitted with the property these seem less durable and the finish is not smooth. But having had panels from another store this just seems to be the way they're provided now. The web sales team were quick to respond to emails and very helpful and so too was the delivery driver. So overall the service from staff was great but maybe some investment needed in logistics. I'd definitely purchase from again.
Driver was extremely welcoming, once he arrived, I had to redirect him to the back of the house .no issues whatsoever. He placed our order exactly where we needed it. Thankyou O’ Mahonys . Your delivery driver is 10/10 👏
amazingly quick delivery. Friendly and very skilled driver
Good service very fast very happy
Still haven’t received my order.
Good service
Everything was simple ,price very competitive, delivery was excellent, driver very polite and professional. Couldn't find fault with anything so thank you very much,which can't be said for many suppliers these days.
It was very quick delivery
Worth buying and quick delivery...
Quick delivery, easy to negotiate website, will use again.
Great company. I have ordered from them a number of times. Their prices are competitive, their customer service is very efficient and their delivery times and delivery drivers are great.
Great communication quick delivered order
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TJ O'Mahony is a reputable builders provider and DIY store operating in Ireland, catering to both professional tradespeople and DIY enthusiasts. With over 19 branches nationwide, the company offers a comprehensive range of building supplies, including tools, materials, and home improvement products. Customers can shop both in-store and online, ensuring convenient access to essential supplies. The company emphasizes customer service, providing features such as same-day click and collect, a trade card for discounts, and free delivery on orders over €400. Additionally, TJ O'Mahony offers a variety of products, including power tools, construction materials, and heating solutions, making it a one-stop shop for those engaged in construction or renovation projects.
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