Exceptional Service
Exceptional Service. On time, super efficient. Another fantastic product.

Over a year ago
As someone who has spent a significant amount of money on Thrudark products—partly due to my father's ex-military background and my desire to support veterans—I’ve always respected the brand’s origins... See more
Over a year ago
It was my son who recommended Thrudark products to me. At first, I was a bit surprised by the relatively high prices, but after purchasing a few items, I understood that the premium price reflects t... See more
Over a year ago
Always a warm welcome from the staff at Poole, love the clothes love the brand.
Exceptional Service. On time, super efficient. Another fantastic product.
Ordering was really easy & my items arrived earlier than expected, which was great as they were a gift.
Always 5 Star
Tried to return a jacket as it was too small. So I ordered the velles jacket for an expedition, before I left found out it was too small. Went on said trip and upon returning emailed to get a swap, they point blank refused. Poor returns policy. Despite jacket never leaving the house.
The cloths were initially very good quality, but shrunk so much after the first wash/ dry they became too small to wear. A bit disappointing to be honest
"This brand has its own unique style and quality because it stays true to its own ideas. You just need to see if it matches your taste or not. Personally, I find it interesting and lovable."
Bought 2 x t shirts. The vader t-shirt which I am really happy with. Great sizing and just really like the look of it. I also bought the jackal t-shirt which fits well but just a little disappointed for the price difference it is just lacking a bit. It is just my honest opinion and certainly does not put me off buying future clothing. Just need to be more selective on my purchasing.
First class service. Easy to use web site
Excellent product and service
Thudark clothing is built to last, quality to the touch and feels great. Sizing is to perfection across the range, from T-shirts jumpers and jackets and better still a reward system for loyalty. What more could you ask for, or yes great customer service.
Really nice product, fast delivery, amazing service. Can’t recommend Thrudark enough
Really quick delivery, ordered all the kit I needed to take on national 3 peaks. Kept me cool and comfortable throughout, despite the heatwave. Really well made kit, will be ordering more items for sure.
Great products and service as ever.
Each item I’ve bought has been top notch, comfortable and hasn’t torn or broke.
Decent clothes, accurate fitting. Only gripe is the loyalty scheme isn't great for new customers as locked out for 30 days (not much trust there). A simple buckshe welcome point after first purchase, would alleviate this and allow repeat purchases in bronze tier.
Finally bit the bullet after admiring these jackets for a while and bought a Jacket. I chose the Hybrid jacket & wow……i am very impressed with the quality & cut. The jacket is very practical yet it appears to have a very smart tailored finish. It can be worn when your out walking in the hills or wearing on a night out. It just oozes class ! Yes, they are’nt cheap but you get what you pay for and when you look at the price of other well known quality brands in this price range, this jacket is on another level. It makes sense when you see the ‘Made in Italy’ label. The material looks & feels expensive too. At first i did order an XL but it was a tad tight across my chest & upper back so i used Thrudarks fantastic returns process and exchanged this for the next size up, XXL, which fits perfectly. Very pleased customer !
Absolutely fantastic jacket, lightweight and great quality materials. I wore it on a sunny day and I did get a bit too hot so maybe better to put on on a chillier day in summer. Paired with aviator sunglasses and a baseball cap makes me look like a top gun pilot 😂
Love the quality of of the garments the fast delivery and exchange times when we occasionally get our sizes wrong a all round great shopping experience!
Easy ordering, timely despatched and delivery when expected, quality item, well packaged!
Website UX excellent, easy to navigate and ordering process very easy. Dispatched/delivered with military precision (as you would expect). Email communication spot on keeping me updated on where my items were. Will use again.
Based on analysis of 3 reviews rated 1-2 stars for ThruDark
“What’s even more disappointing is the customer service experience when returning items—frustrating and far from the h...”
“As someone who has spent a significant amount of money on Thrudark products—partly due to my father's ex-military bac...”
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ThruDark is a high-performance outerwear brand based in the UK, specializing in premium clothing designed for outdoor activities and adventurers. The company draws inspiration from its heritage in the UK special forces, focusing on creating durable and functional apparel that meets the demands of extreme conditions. ThruDark offers a range of outerwear products, including waterproof jackets, utility shorts, and ripstop trousers, catering to both men and women. The target market for ThruDark includes outdoor enthusiasts, military personnel, and individuals seeking robust and stylish outerwear for various environments. With a commitment to quality and performance, ThruDark aims to provide customers with reliable clothing options that enhance their outdoor experiences. The official store also features a loyalty program, GoDark, which rewards customers with exclusive discounts and benefits, encouraging repeat purchases and customer engagement.
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Reviewers consistently report positive experiences with ThruDark. Customers often highlight great, quality, service, products. A minority mention drawbacks around thrudark, brand, like, customer. Overall sentiment is strongly positive with an average rating of 4.8 stars across 100 reviews.