Great prices and customer support.
Very good pricing for flights and excellent customer service! Representative was knowledgeable, helpful and communicated very well. Situation was resolved quickly!
Useful
Share
4.8
Excellent
852 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Thrive Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Helpful staff
Helpful staff
Useful
Share
Ken Avino at Thrive is great
Ken Avino is my agent at Thrive. He was great at helping me a great deal on a flight from Budapest to Baltimore. I will be calling on him again.
Useful
Share
Wonderful experience
I had some doubts when booking with Thrive because I have never encountered or used this platform before, but my experience from booking to the end of my trip was nothing but breeze. I was assigned an agent right after I completed my purchase. Anthony responded in an email introducing himself as my point of contact and has guided me through every step of the way. Every time I had a new concern, he would immediately respond and reassure me that all is good. I am definitely going to be using Thrive Travel in my future bookings. I recommend it highly. 5star experience.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
thrivetravel.com
All reviews
852 total • Write a review
Showing 101 - 110 of 848 reviews
AL
Another Great Deal Courtesy of Thrive Travel
This is the second time Mason has assisted us with reservations and once again we couldn't be happier with his expertise, professionalism, courtesy, and proactive support to get us the best deal possible. Thank you to Thrive Travel and Special thanks to Mason!
Useful
Share
cT
The service we received was beyond our…
The service we received was beyond our expectation from a third-party travel agency. It felt more like a CONCIERGE service. Michael was very attentive, helpful and caring. Well done.
Useful
Share
M
One comment- your rates are attractive…
One comment- your rates are attractive to last minute bookings. Large contrast to main carriers. But you're not set up to book flights last minute in a reliable manner Ill switch to others vendors for last minute bookings even if slightly more. To avoid the uncertainty if I have a flight during your 18hr delay to tell me. Cheers
Useful
Share
RF
First time using Thrive Travel…
This is the first time using Thrive Travel. The price for our flights are excellent. We did have a problem with communication over the weekend in obtaining a one time pin code (OTP). We were not expecting to have a code sent from our bank. In the future, this should be explained by the travel agent so purchasers know what to expect. The agents we're trying to be very helpful in sorting out this problem. Will use Thrive Travel for future flights.
Useful
Share
RS
Thank you so much Carrie for your patience and help
Carrie called me today and she patiently explained and guided me on how to check in at Swiss.com. She later emailed me to remind me again, as she was worried that I might make a mistake. I am really grateful to her.
Useful
Share
A
I paid for a ticket that did not exist
I "purchased" a business class ticket from New York to Dubai through Kayak on Thrive (Record locator F-530106), and received an email confirming the purchase which said: "Since your flights are coming up soon, our ticketing department is currently prioritizing your reservation to get it booked asap. I’ll keep you updated throughout the process. If we need anything as we progress, I’ll give you a call or send you an email, which do you prefer?" A a while later I got a call from Jenna Lobo at Thrive telling me it would take a couple of hours for me to get my ticket and that when it came "it might be under our corporate account, which will mean you won’t be able to add a frequent flyer account and earn points or status. Also, in some cases, you may see a cost reduction segment (aka: empty leg) attached to your booking, which you can simply ignore." Jenna went on to say that she would confirm the ticket and the basis shortly. Except she didn't. And when I insisted (on email) that they provide me the ticket, she called me back and said that she was sorry but they couldn't get a ticket for me. (update) This morning I got refund confirmation from Thrive, and then later today a call from Michael Boyd, at Thrive letting me know that a) my credit card had never been charged and b) that the situation was the result of a "cached" fare that had expired. Thrive also offered to compensate me for the inconvenience caused. Michael was cool - straight forward and apologetic. Given this I added two stars, which is the best I can do given I did not get a ticket.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.