Thrive Travel
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I paid for a ticket that did not exist
I "purchased" a business class ticket from New York to Dubai through Kayak on Thrive (Record locator F-530106), and received an email confirming the purchase which said: "Since your flights are coming up soon, our ticketing department is currently prioritizing your reservation to get it booked asap. I’ll keep you updated throughout the process. If we need anything as we progress, I’ll give you a call or send you an email, which do you prefer?" A a while later I got a call from Jenna Lobo at Thrive telling me it would take a couple of hours for me to get my ticket and that when it came "it might be under our corporate account, which will mean you won’t be able to add a frequent flyer account and earn points or status. Also, in some cases, you may see a cost reduction segment (aka: empty leg) attached to your booking, which you can simply ignore." Jenna went on to say that she would confirm the ticket and the basis shortly. Except she didn't. And when I insisted (on email) that they provide me the ticket, she called me back and said that she was sorry but they couldn't get a ticket for me. (update) This morning I got refund confirmation from Thrive, and then later today a call from Michael Boyd, at Thrive letting me know that a) my credit card had never been charged and b) that the situation was the result of a "cached" fare that had expired. Thrive also offered to compensate me for the inconvenience caused. Michael was cool - straight forward and apologetic. Given this I added two stars, which is the best I can do given I did not get a ticket.