The Travel House Reviews

Very easy to navigate

I did my flight booking so many times with travel house. It’s so smooth going. This is best and prices are always good.

This is a re review from Sept 2023 as these clowns didn't like what Id written and had it removed. So here's the edited version. Classic Bait and switch scam here. Started a chat log with an anglicised name member of staff who advised and confirmed the price of an advertised ticket. I needed 4. Low and behold after making the payment instantly the fare was not available. Firstly I got the "oh its non refundable line" then I announced I had screen scrapes and the chat logs I was told a refund would be processed....firstly it would take 48hrs then 2 to 4 weeks on email and it would come from the airline! Well it wont as they were never even involved. I've written a request for a full refund almost £1500 to which if I don't get then I will issue a CC claim. Absolutely atrocious conduct and classic bait and switch tactic which is illegal. Just as most of the reviews here are fake. What makes it worse is that I used this company before and that was only a mediocre experience. If there was a zero rating then they would get it. Never again. Avoid at all costs. And since the review their response was pathetic. They suggest the fare wasn't available. Rubbish. Fares can be held for 24hrs and in any case the money was paid by them instantly to the airline as it should be and if it was therefore the ticketing would havebeen virtually INSTANT - but it wasn't with these scammers as they had no intention of making the booking at their advertised price - BAIT AND SWITCH SCAM. Avoid at all costs.

It was great! Website was easy to navigate. The only reason for not getting 5 stars is because I think there was a line about havbb in h several names and how to add it in

User friendly and great flight prices

Email came through quickly , the information about flight translated as was on search ( this was not the same as other providers)

Very good service !

Frustrated with other sites like crytal whose prices change at the point of payment submission. This website showed the price and it’s the same price at payment.

we purchased flight tickets online and when we received the confirmation one of the passengers middle names was duplicated onto another passengers details. we contacted them immediately to try and sort the name out. first we were told it couldn't be changed we would have to cancel the ticket and then pay £75. so we thought thats abit expensive considering we alerted them within minutes, but we thought ok to get it sorted then we were told theres a probelm the tickets have gone up. so we asked for a refund but now we were told this would cost £75 each. we as it was less than what the increase was we agreed. i dont think the charges are reasonable. I travel alot so I'll be avoiding them in future. I read the airline can change it for free but I didnt want to leave it any longer and it cost us more.

Easy to book, lower prices, and tickets arrived within 24 hours.

Great and efficient service offering the best available fare. Brad Hartley was incredibly helpful and always responded promptly. Thanks again Brad! A successful and enjoyable journey

Easy to use site, great price for my flight and ticket emailed to me within hours

Very good, thank you

It was easy booking, and the customer service is really good. They responded quickly to my queries. I am happy and will book with them again.

Excellent service – Rose was outstanding! ⭐⭐⭐⭐⭐ I had a fantastic experience with The Travel House, and I want to give a special mention to Rose, who was absolutely brilliant. When our airline unexpectedly changed our original flights, Rose stepped in immediately and handled everything with speed and professionalism. She communicated clearly throughout, kept us updated at every step, and made what could have been a stressful situation completely stress-free. It’s rare to come across someone so efficient and genuinely helpful. Huge thanks to Rose and The Travel House – highly recommended for anyone looking for reliable, responsive travel support!

Very quick and easy

Great prices and large choice of flights, good quick communication and confirmation of booking

Easy to book and helpful after initial booking failed

Great service from Kevin (White), prompt and courteous with helpful advice on available travel options. Thank you.

Easy to use, great customer service and I had quick receipt of my documents. Great added touch to email the customer to check they have the documents as I have previously not been sent them by the company and it took a while to contact the company so thank you!