The Travel House Reviews

Excellent communication and great services.

First time for everything and they were great

Flights booked easily and E tickets received quickly. Thank you.

Great price and a very quick transaction. Will use you again without hesitation

Quick, efficient service

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience. Trust your instincts and stay away — this company is a scam.

Great personalized service! Will use again

I got a better deal on the flight but didn't get much when cancelling it, was hoping to get an amount closer to the amount of taxes paid. Anyway, if I didn't have to cancel the experience is good.

Lovely company

Smooth booking, received immediate confirmation email and e-tickets within 20minutes of booking.

I had to get my date of birth changed as it had me down as 16 year old but I am 66 so I have to get a new print out

Easy fast and professional

Prompt service ticket quickly available good price

Awful service, the operative was incredibly rude and passive aggressive. A booking error occurred but they blamed me, which was misleading and then they claimed suddenly that my flight was fully booked, but money was charged. NEVER AGAIN. Poor service, poor systems, so traumatised.

A really good fare, not apparently offered by other OTAs. The only reason for not giving 5 was the few hours delay before ticketing. Some OTA phone hours later to say it’s available for £xxx more, but the true 5star OTAs ticket the advertised fare within minutes. This OTA confirmed/ ticketed the offer fare but rather slowly, making me worry it might be another Crystal Travel. But it wasn’t, and so a 4 rating.

After a lot of back and forth finally got throught to them I didn't want hold luggage as I'm only going for 4 days.

"When I started searching for flights on Kayak, I came across deals from The Travel House. Booking the tickets was easy and straightforward. I received a confirmation, and the next morning, when I checked my email, my tickets were there. Thank you very much, The Travel House!"

I had a good experience from booking to the customer service, everything was smooth and easy.

I have no comments and complaints about this matter

Be very very careful dealing with this company, I tried booking my ticket to dubai which was £500 less than other agents. They charged my card and then emailed to say they couldn't issue ticket because there was an issue with my card. Which wasn't possible as I have a black amex and when I looked at my online statement they had charged the card.