The Pillow Home

3.5402097902097904 out of 5 stars
3.5
Great572 reviews

TrustScore

3.5
3.5402097902097904 out of 5 stars
Great
5 out of 5 stars
330
4 out of 5 stars
40
3 out of 5 stars
2
2 out of 5 stars
9
1 out of 5 stars
191
572 reviews in total

Review summary

The Pillow Home has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

As an avid golfer with neck pain from…

As an avid golfer with neck pain from the repetitive rotation and extension in my swing, my sports medicine physician re...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Be aware that if you need to make a…

Be aware that if you need to make a return, you are responsible for mailing it back to China!

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

The Pillow Company took over 6 weeks to…

The Pillow Company took over 6 weeks to deliver the product, lied about where it was, didn’t get me a tracking number fo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Don’t buy from this company

Having sent back a faulty product on March 17th, using the address I was given by the company for the return, spending a...Read more

0
0
🔥 High engagement

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Dave Behnke
Dave Behnke
1 reviews
7 months ago
4 out of 5 stars

My neck pain is much better after only…

My neck pain is much better after only one week. Chiropractor visits also helped.

Helpful?
Emma Davis
Emma Davis
1 reviews
7 months ago
5 out of 5 stars

As a yoga instructor

As a yoga instructor, I was alarmed when neck pain developed despite my knowledge of alignment. After trying five "orthopedic" pillows with minimal results, a fellow instructor recommended CozyRest. The difference was noticeable within days. The butterfly design supports the natural curve while accommodating side and back sleeping. After six weeks, my morning tension resolved completely, and I returned to my full yoga practice. The memory foam provides consistent support without overheating like other products. Many spend thousands addressing symptoms rather than causes – CozyRest targets proper alignment during sleep, the critical time for recovery.

Helpful?
Jason Minator
Jason Minator
1 reviews
7 months ago
1 out of 5 stars

MASSIVE WARNING

MASSIVE WARNING This product is horrible and the company even worse. I don’t like leaving bad reviews but after this experience I felt it was my duty – I do not understand how there could be positive reviews. This company is NOT Australian – it is from China. So, regarding their return policy you must send the item back to China. The pillow was horrible, so I returned it as per their instructions. It has been more than 4 months and after countless emails I have yet to receive my refund. So, I have paid for a pillow I no longer have, paid for the return and have not received my refund. My honest and strongest suggestion is stay well away from this company and don’t make the same mistake that I have made.

Helpful?
C MCKENNA
C MCKENNA
1 reviews
7 months ago
1 out of 5 stars

Dodgy China Company Kept Money

Ordered pillow and paid £63. Pillow arrived over 3 weeks later damaged. They made me pay £28 to return and I had to email them tracking details but I did not get a refund and no response to emails. Avoid.

Helpful?
Consumer
Consumer
1 reviews
7 months ago
4 out of 5 stars

Great pillow

Great pillow. Reduced time of falling a sleep! Takes time to get used to.

Helpful?
Ilaria Fusina
Ilaria Fusina
1 reviews
7 months ago
1 out of 5 stars

FRAUD!!

FRAUD!!! They advertised the pillow cases as 100% real mulberry silk but they’re actually made of poor quality Polyester. SCAMMERS!!! They’re still getting away with their scams, they ask you to send back the item before getting a refund but the shipping cost is on me. Not gonna do that!!! I want my freaking money back.

Helpful?
Sarah Ramsay
Sarah Ramsay
1 reviews
7 months ago
1 out of 5 stars

Sh*t scammers Mexican China

I’d give this zero stars if I could. Yep. Scam. They sent me a pillow with gashes out of the cheap crap it’s made of. Just overall sh*t quality. China made but a Mexican address on their website. That’s enough said. Instead of refunding me when I sent photos they sent me a new one. Which I haven’t even unwrapped. It’s been sitting for months while I try to get a refund. They want me to send back at my cost which is absolutely not happening. I’d rather donate. But I want my money back first from these scammers. I will make sure this company is reported. Close shop now scammers.

Helpful?
Jane Evans
Jane Evans
1 reviews
7 months ago
1 out of 5 stars

COMPLETE RIP OFF...

COMPLETE RIP OFF... This is a Chinese based company and not American as shown on website. Ordered a replacement cover for the wedge pillow I had bought previously as I wanted a change of colour. The button holes were too small to fit buttons through and to force them would tear the fabric. Also the matching buttons that were sent to match the new cover meant that the existing ones would have to be cut off and the new ones sewn in. 😂 Not fit for purpose. I have spent nearly £40 on a cheap piece of fabric and 8 buttons I cannot use. Contacted the company for a refund, and as mentioned in other reviews, this would mean posting back to China at MY cost with the hope of then getting my money back. Not worth it. Hoping other people read these reviews before purchasing as they only seem to pick out the 5* reviews to put on their website.

Helpful?
Goca D
Goca D
1 reviews
7 months ago
1 out of 5 stars

Swindlers

Swindlers. I ordered a pillow more than a month ago, and it has not even shipped yet. They ignore all my emails.

Helpful?
7 months ago
4 out of 5 stars

Very comfortable pillow and helping…

Very comfortable pillow and helping neck and shoulders

Helpful?
7 months ago
4 out of 5 stars

The pillows are good and me and my son…

The pillows are good and me and my son are enjoying them so far

Helpful?
Hannah Yexley
Hannah Yexley
1 reviews
7 months ago
1 out of 5 stars

Scammers! Take the money and don’t send the product!

Scammers- they took 112€ and never sent the product, claimed there was an issue with my address but now don’t respond to emails. I made the order on 30 March and still waiting for it to be shipped. I have tried to call and it’s a fake number, however they answer emails if you’re pretending to buy something. Don’t use this company.

Helpful?
Margaret
Margaret
1 reviews
7 months ago
5 out of 5 stars

This is the umpteenth pillow I have…

This is the umpteenth pillow I have bought! I've only used it for one night, but it felt heavenly!! I slept through instead of waking as usual and my neck felt much better. Up to now I'd say it's very good!

Helpful?
Chloe Natt
Chloe Natt
1 reviews
7 months ago
5 out of 5 stars

Great for Side Sleepers

As someone who sleeps exclusively on my side, this pillow is a dream come true. It supports my neck and shoulders perfectly, and I’ve never felt better.

Helpful?
7 months ago
5 out of 5 stars

Thought it Was Overhyped

Honestly, I thought this was just another overhyped product. But I gave it a shot, and I’m so glad I did. It’s incredibly comfortable and has made a massive difference in how I feel every morning.

Helpful?
Jada O.
Jada O.
1 reviews
7 months ago
5 out of 5 stars

Just What I Needed

I'm so glad this pillow. It's supportive, comfortable, and has significantly reduced my snoring. My partner and I are both happier now!

Helpful?
Huxley Quimby
Huxley Quimby
1 reviews
7 months ago
5 out of 5 stars

Comfort Like Never Before

I was skeptical about ergonomic pillows, but this one completely won me over. The design makes such a difference, and I wake up without pain for the first time in years.

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Alexandra D.
Alexandra D.
1 reviews
7 months ago
5 out of 5 stars

I wish this cushion was a little bit…

I wish this cushion was a little bit firmer. It's a bit too soft for my liking.

Helpful?
Lucia J.
Lucia J.
1 reviews
7 months ago
4 out of 5 stars

I would highly recommend this cushion…

I would highly recommend this cushion to anyone who spends a lot of time sitting.

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Trevor H.
Trevor H.
1 reviews
7 months ago
5 out of 5 stars

This cushion is so soft and plush

This cushion is so soft and plush! It's like sitting on a cloud. I love it!

Helpful?

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