The Mobile Guru
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DON’T SELL TO MOBILE GURU
DON’T SELL TO MOBILE GURU UNTIL YOU READ THIS – In summary: Advertises (falsely) ‘same day payment’ and took 4 and a half days (106 hours) to make the PayID (instant bank transfer) payment! RE: Order 12107 – Everything seemed normal when creating a sell order on their website. Best industry price and ‘same day payment’ was offered. Additionally, I could drop off the phone at its South Melbourne office. I did this on Easter Monday and was greeted by a male member of staff, saying it would be formally quoted later that day – it was – great! This is where the service ended and it all went REALLY bad! I reply to the quote as per the email instructions of ‘yes’ to accept, thinking it’s Easter Monday, I won’t get same day payment as per the website and expected it Tuesday. Tuesday comes and goes, no payment. I email back asking what’s happening and reconfirming I accepted the $770 and what my PayID (instant bank transfer) details were. The next day I get a short and sharp email back advising follow-up with the payments team will happen – no timeframes. On Thursday still no payment, I email again, highlighting it’s now 72 hours since accepting the quote and still no payment. I politely point out Mobile Guru’s website says ‘same day payment’ and if I am not paid by Friday, I will consider my mobile stolen by their company and will also report Mobile Guru to the ACCC for misleading and deceptive conduct (advertising ‘same day payment’ and not meeting this). Friday, I get another brief email, finally with a brief apology for the delay and blaming the payment delay on increased volumes. Again, told the payments team will be followed up and no timeframes again! Beyond frustrated I email back asking for someone with authority to call me who is empowered to do something. Unsurprisingly I did not get a call back on Friday and finally at 10pm that night, after posting on Mobile Guru’s Facebook, I get the payment. I only went with this company as it offered $10 more for my mobile than its competitors. I should have stuck with more reputable companies as the extra $10 I got for my mobile has well and truly been used up in the amount of time I’ve been chasing these clowns! I will never use Mobile Guru again and would urge anyone reading this review to avoid Mobile Guru at all costs as a $10 or so better quote over a competitor is all smoke and mirrors to get you in and then screw you around! I feel sorry for any vulnerable customer of Mobile Guru who may have been lured in on the same false pretenses of ‘same day payment’ as I was. Staff seem to have no moral compass when I pointed out to them that people could be needing ‘same day payment’ to cover costs of living. Whilst I am not a vulnerable customer (I was just really annoyed and wanted what’s rightfully mine - payment!) I’m sure there are ones needing the money paid promptly to service debts! Shame on you Mobile Guru management team – I hope the ACCC look into your false advertising and would encourage anyone else impacted by delayed payment to also report this to the ACCC