GREENTHUMB DISASTER
Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡
2.2
Poor
183 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
GreenThumb has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Cardiff east branch - 5*
Cardiff east branch have been amazing Came to our new build and seeded the garden and the grass has been just amazing! Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after. Gentleman that completed the work were lovely and good at what they do. We opt for the monthly direct debit same as family members and we are so far very happy. Cardiff east are a great team
What a fraudulent company.
What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters
Removed family cars from the drive to…
Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
thegreenthumb.biz
All reviews
183 total • Write a review
Showing 21 - 30 of 179 reviews
JM
Transformational lawn within. 12 months
Used Greenthiumb Perth and Fife for a full four standard treatments . Results were transformational and now have a healthy green lawn . Excellentt reliable and professional service . Thanks to Cally
Date of experience: November 6, 2024
N
A good team that arrived on time
A good team of two that arrived on time. They appeared to be knowledgable and able as well as friendly and polite. My only complaint would be that the cost was more than I expected which I imagine was down to the salesman who should maybe have returned to complete my order and clarify what would be included.
Date of experience: October 29, 2024
RR
My lawn has been destroyed.
Green thumb lawn care have destroyed my lawn. Their contract is for four applications. After their fourth application my lawn is ruined and they are demanding an exorbitant amount of money to repair it citing an issue which their operatives have examined and informed me is non existent. Good way to extract money without taking the responsibility for the damage caused by them. Beware of this service!
Date of experience: October 24, 2024
AF
Kyle
Kyle, from the Shropshire branch, has been our regular agent for a while. He’s always very clear about the treatments on each visit. He has a very friendly manner and works very efficiently. He always reminds me to keep our dog off the grass for three hours - very caring.
Date of experience: October 23, 2024
MS
A positive experience
Had visit today from Kyle based at Market Drayton. Very polite and informative about what the days treatment involved and after care pointers. I find the company very easy to deal with and would recommend them
Date of experience: October 23, 2024
MB
Mr Burns
US
The technician Mike is knowledgeable
The technician Mike is knowledgeable, does great work , offers good advice and is a great ambassador for the Pert £Fife based Green Thumb. Dealing with the company is good and they are responsive to change requirements. They are getting expensive but with a highly skilled technician such as Mike it is worth it . The results have been good despite a difficult growing year,
Date of experience: October 23, 2024
JH
Good grass.
The regular treatment applied to our lawns has produced year long, good green, weed free grass. The work carried out by Tony has been effective and professionally done, using environmentally kind materials.
Date of experience: October 21, 2024
CT
Poor service
Poor service. Damaged my washing line base beyond repair and had to replace it. Provided aeration and scarification when garden was saturated not in my presence and without my consent despite them repeatedly cancelling due to the same conditions. Tried to recover for the services and debt recover despite my paying in instalments. Disgusting attitude. The garden looks worse than when I started. Utterly useless. Dont believe any good reviews.
Date of experience: October 18, 2024
YC
A very pleasant young man (Kyle) came…
A very pleasant young man (Kyle) came to the door this morning to explain in great detail what kind of treatment he was going to give our lawn. He was very polite and informative.
Date of experience: October 17, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.