GREENTHUMB DISASTER
Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡
2.2
Poor
183 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
GreenThumb has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Cardiff east branch - 5*
Cardiff east branch have been amazing Came to our new build and seeded the garden and the grass has been just amazing! Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after. Gentleman that completed the work were lovely and good at what they do. We opt for the monthly direct debit same as family members and we are so far very happy. Cardiff east are a great team
What a fraudulent company.
What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters
Removed family cars from the drive to…
Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
thegreenthumb.biz
All reviews
183 total • Write a review
Showing 161 - 170 of 179 reviews
JS
A terrible lawn makeover. A waste of £300.
I asked Green Thumb to do a makeover on my lawn. They prepared the area and reseeded it. Two weeks later they came to inspect it and all was fine. And that was it. No advice on when to begin cutting it. No reseeding of bald patches. Nothing. Apparently they came again and left feedback, but not to me - only to head office. I complained and got no reply. In the end I had to seek advice from another company. They offered to send someone out but I had already cut the lawn and reseeded the bald patches so I told them not to bother and never come near me again.
Date of experience: August 5, 2021
MW
Mr Walsh
US
I have received service from GreenThumb…
I have received service from GreenThumb Chichester since 2006. Unfortunately many issues arose throughout 2020 and many of the treatments were not carried out properly. I emailed and called numerous times to try to resolve this but no response at all. Finally at the start of 2021 after not paying the invoice I got a call and managed to resolve this with an agreement to continue the service. Recently they have charged for a lawn treatment that was not requested and still do not respond to emails or telephone calls. Definitely avoid and find an alternative provider of this service.
Date of experience: July 23, 2021
JM
GREENTHUMB - AWFUL SERVICE - AVOID…
Greenthumb has provided me with a dreadful service over three years - if you are thinking about using the then DONT - two years of managing my lawns culminating in refunds for incomplete works and compensating reseeding - then told me my contract was ended but to continue my charges would double! Then they turn up to do 2 unsolicited treatments and billed me! l am an OAP recovering from a stroke and when l complained said l had to pay them - what a bunch of clowns _ AVOID AT all costs GREENTHUMB CHICHESTER
Date of experience: June 30, 2021
CH
C H
US
As a customer of almost 8 years I have…
As a customer of almost 8 years I have experienced deteriorating service over the last 3 but given them chance after chance due to every excuse under the sun. Issues have ranged from turning up without telling me, to treatments that have proved increasingly ineffective... plus a long history of useless moss treatment applied at the wrong time of the year. For 3 years now I've had to pretty much reseed my whole lawn every spring because of moss. Now I'm near the end of June 2021 with no contact whatsoever since winter and a phone that just rings out... so I finally decided enough is enough. Sent a message to cancel and explain why a week ago. No response at all. If this is customer service I can survive without it. I was a loyal customer who stuck it out far too long, now I will never return. To ANY franchise!
Date of experience: June 25, 2021
JW
J Watts
US
Green Thumb operatives are great when…
Green Thumb operatives are great when they appear. Several emails told me of my next treatment - unfortunately though no one turned up. When I complained, I was told of staff sickness. No apology though. Date no. 2 was fixed. Once again, no show. No point in calling - the answerphone plays recommendations for their treatment over & over again. I listened for 7 mins, then gave up. They’re expensive - I would pay if they were worth it but they’re unreliable & unresponsive so I’m cancelling my contract.
Date of experience: June 23, 2021
J
Jean
US
Green Thumb great service
Green Thumb started tending my lawn in the spring, it was going yellow and suffering from Leather Jackets, its looks really good now the best its been. I live in Westbury Wiltshire and would highly recomend the service, they are very friendly and helpfull
Date of experience: June 23, 2021
PM
Awful customer service very expensive…
Awful customer service very expensive lawn looks no different and when they do come round there less than 10 minutes Waste of money
Date of experience: May 24, 2021
H
Hugh
US
This is the worst nursery
This is the worst nursery! No customer service. All I wanted to do was ask a question about some of their trees. I found someone in the nursery, and he said he busy but would be right back. 20 minutes later,,,, nobody. So, I asked another guy if he would answer a question. The response, "Yea,,, I'll be right with you". After waiting 20 more minutes I gave up. Went to my local nursery, got help getting a couple hundred dollars of stuff. No problem. Green Thumb SUCKS.
Date of experience: April 9, 2021
sH
Green Thumbs are the worst.
If you value your sanity, do NOT use Green Thumbs. Their accounts department is disgraceful. I finished my contract with them due to saying I wasn't paying, although I paid on the same day each time. Now, even though I do not have them, they still send me horrible texts saying I owe them money. I DO NOT!!!
Date of experience: March 30, 2021
MM
The best company you can have
The best company you can have, it turn the lawn to lush green and very beautiful lawn. very polite and professional service if there is 6 stars I would give them thank you for always a lovely service
Date of experience: March 29, 2021
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.