Patrick was professional
Patrick Was prompt, communicated clearly, gave good suggestions, and clearly knew his subject
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The AA Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Good,prompt service
Very helpful turned up before ETA. Quick and efficient. Thank you.
Superb service
Superb service. Dylan arrived promptly and got on with the job efficiently. Wasn’t sure he’d be able to help but he did a great job. Thank you AA and Dylan
First time I've had to use the AA,
First time I've had to use the AA,the experience was top notch. They attended my breakdown within an hour,the engineer that attended was all you could have hoped for. Friendly,polite and had a can do attitude from the moment he arrived. Found the problem very quickly,was unable to replace the part at the roadside but fabricated a repair which got me to a garage for a new part.He followed me to the garage to ensure I got there OK. The service provided fully met my hopes and expections which these days can be a rare commodity!!.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
theaa.com
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
G
Guest
US
Wouldn’t give them any stars absolutely…
Wouldn’t give them any stars absolutely disgraceful service from the aa… van broke down weeks ago due to fan belt cut out wouldn’t start got toed from St John’s hospital( as my dad in getting treatment ) the van got fixed was taking dad back in after getting van fixed same thing went wrong been told many times would be there and changing time constantly took my dad home as had waited most of the day… after texting to say we will be between half four and half seven we took dad home as he needs rest to be phoned and told we 5 mins away at 4pm drove back to van and the job has been closed saying complete….. wouldn’t recommend
Date of experience: July 18, 2025
MA
Very good helpful AA person graham as…
Very good helpful AA person graham as with disability i have walking he helped me get my car to garage and took me home also helped me get in and out of his vehicle and very good at his work capabilities we'll fone
Date of experience: July 18, 2025
ND
Jack
Jack was very friendly, knowledgeable and explained the problem. He worked hard to find the problem and fix it. He made sure the car was fine for the test drive and afterwards.
Date of experience: July 18, 2025
RA
Polite and professional
Polite and professional. Dealt with the problem and enable us to get on a way.
Date of experience: July 18, 2025
D
Debs
US
Locked my only set of keys in the boot.
Locked my only set of keys in the boot. I called Aa , then hung up and did online form as suggested as it wasn't huge emergency, I.e I wasn't in danger. It asked me to call in , I spoke to the lovely Liz , thank you, she was very courteous and efficient, got the message though to Joe who was put in 45 mins, he was amazing , thank you Joe, got in the car fine, both non judgemental and incredibly polite , helpful and efficient.
Date of experience: July 18, 2025
WA
Excellent AA Services.
The response was good. The guy was expert he fix the problem in no time and I am back happy again. Thank you AA Team 😄😄😄😄
Date of experience: July 18, 2025
RC
AA to the Rescue. Very easy to request assistance online…
Very easy to request assistance online and response time was very acceptable. KEITH, the engineer who attended my call, was excellent. Diagnosed the problem quickly, explained what was needed (in this case a new Battery), went and got one for me and installed it. Tested, Battery Programmed and car running again. Outstanding service…Thank you The AA and your Engineer Keith.
Date of experience: July 18, 2025
MM
As always the service I received was…
As always the service I received was swift, efficient and very helpful. Steve made sure that I was able to get my car checked by the dealer and arranged everything for me with consideration and friendliness. I couldn’t ask for more. Thank you.
Date of experience: July 18, 2025
MO
AA AT ITS BEST
Timely response, conducted in a friendly manner, with useful information
Date of experience: July 18, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.