Patrick was professional
Patrick Was prompt, communicated clearly, gave good suggestions, and clearly knew his subject
4.8
Excellent
1,000 reviews
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Review summary
The AA Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Good,prompt service
Very helpful turned up before ETA. Quick and efficient. Thank you.
Superb service
Superb service. Dylan arrived promptly and got on with the job efficiently. Wasn’t sure he’d be able to help but he did a great job. Thank you AA and Dylan
First time I've had to use the AA,
First time I've had to use the AA,the experience was top notch. They attended my breakdown within an hour,the engineer that attended was all you could have hoped for. Friendly,polite and had a can do attitude from the moment he arrived. Found the problem very quickly,was unable to replace the part at the roadside but fabricated a repair which got me to a garage for a new part.He followed me to the garage to ensure I got there OK. The service provided fully met my hopes and expections which these days can be a rare commodity!!.
Company details
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Website
theaa.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
CS
Helpful advice from friendly AA rep.
AA representative came to our home address as the car would not start - flat battery. He was unfortunately unable to start the car and advised a new battery would be required. As my husband was in hospital at the time, we elected to deal with this at a later date. Helpful representative very pleasant.
Date of experience: July 18, 2025
B
Beetle
US
Shockingly bad service
I reported my car breaking down on a motorway on one of the hottest afternoons of the year. Lone female and dog. Within an hour we were towed off the motorway by a local recovery van sent by the AA who said the AA would be with me within the hour to see if my car could be fixed or to recover it. We were then left for FIVE HOURS. Can’t take dogs into service stations and far too hot to stay in the car. When I called for updates I was told I was no longer a priority because I was in a safe location and they were busy. I received 30 - yes 30 - text messages pushing the time further and further back. Extremely frustrating and made worse by unhelpful and misleading staff in the call centre saying someone would be there shortly when they weren’t. When the AA van did finally arrive, he was more interested in trying to sign up a driver who had broken down and was parked up next to me asking if he could join. Appalling experience
Date of experience: July 18, 2025
JM
Today I had the misfortune to break…
Today I had the misfortune to break down in a supermarket car park and had to use the AA app to report this. The app was a breeze to use and an arrival time was of forty five minutes given. I was kept up to date via text and could also use the tracking option. The technician arrived earlier than expected and proceeded to diagnose the problem and I decided to have the vehicle recovered to my home address as no on site repair could be carried out. The whole experience was stress free from my point of view and I can recommend the AA for doing a first class job in getting me home. Finally I would just like to say thank you to Nathan the AA technician who was professional, friendly and polite. An absolute credit to the company.
Date of experience: July 18, 2025
MM
Tony was amazing could not of asked for…
Tony was amazing could not of asked for a better experience especially at a very busy and awkward moment. Thank you Tony
Date of experience: July 18, 2025
TH
Terry Hearne
US
There when needed
Firstly a little moan: the response from my initial call was good with just a short predicted wait. Unfortunately I received a further three texts pushing the ETA out causing me to re update plans. Now the good bit, Oli was great. His manner was reassuring and his diagnostic skills were professional. Once the fault was seemingly diagnosed Oli offered to follow me home just in case the fault re appeared. Fortunately it didn’t and the whole episode ended without further drama. Thanks Oli, good to know you guys are out there when needed
Date of experience: July 18, 2025
P
Peter
US
Having failed to successfully re charge…
Having failed to successfully re charge my battery after it seemed to have gone flat I was not sure if the problem was more complicated, especially as I had blown the fuse on my battery charger. Called the AA and he arrived spot on time soon after my call.. He very quickly identified the problem and started recharging the battery and even replaced the blown fuse on my own charger. A few minutes later and the car sprang back into life. Panic over and as usual an outstanding and charming service from the AA many thanks
Date of experience: July 18, 2025
MA
Shaun was fantastic
Shaun was fantastic, really helpful & explained everything simply; very thorough & ensured we were back on the road safely as soon as possible. Nothing was too much trouble! Amazing service !
Date of experience: July 18, 2025
am
Woody the AA man who responded to the…
Woody the AA man who responded to the call out, was absolutely brilliant, checked the wheel bearing and hub then followed me, we then pulled in to a lay-by where he re-torqued the wheel nuts. Excellent from start to finish
Date of experience: July 18, 2025
HA
Very helpful mechanic
Very helpful mechanic . Followed me after temporary repair.
Date of experience: July 18, 2025
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