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Review summary
Test Ultimate receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
It basically works, which was a surprise. I got my test early using the auto-book option—but there’s one big but. The system booked the test only two hours before it was scheduled to take place. It was pure luck that I happened to be near my PC and saw the email right away. I had just enough time to get to the test center, and luckily a car was available too. Everything aligned, and I managed to pass the test—but again, it was pure luck. A two-hour notice is not what you’d typically expect.
A SCAM -- CONTACT YOUR BANK as you are never getting anywhere with them
Firstly, the fact that they say no hidden fees is misleading. I keep on getting notifications of "available" test slots when I try to access them (literally seconds after the email lands), they are magically unavailable. But you can add then priority and super priority if you want, which means paying them more than GBP 150 for a test.
Secondly, they are not responsive and if you wait for their response on their timelines, they come back asking for more account information - that they should know as you are sending them an email...! - which means that you will have to wait for another 5 working days for a response.
Lastly, as part of their terms is that you need to confirm with your driving instructor that they can also attend, which realistically is not feasible as the test slots disappear immediately (or they were not available at the first instance).
All in all, this seems like a scam so I am contacting my bank for recovering payment and flagging the service as fraudulent.
DO NOT USE
This system only offers last minute tests that are often gone even if I click the link immediately when I receive the email. I needed to use my instructors car for the test so it was 5 months before I could have 5 mins to check with the instructor (who responded immediately) and even press the “Accept” button. Then I was told that the test was cancelled anyway.
I also paid for the upgrade package thinking that would help and after about a month was reverted back to the original basic package.
Customer assistance is non existent. I can’t emphasize how much you should NOT give this company your money.
I’m really disappointed for this service. I’ve purchased Ultimate Package. I had to cancel the date because of my driving instructor will not be in London at the exam date. Even though I didn’t use any service, it’s not provided to keep searching new exam date for me. As I mentioned to customer service, I can rebook for a new test by DVSA. However, I can‘t pay any more money to The Ultimate again. It’s a huge amount. It doesn’t make sense to purchase this full package. Why haven’t I purchase Standard one then? I need your help. But Customer service said that you need to purchase again. Please help me about it! I’m losing time to get the exam because of waiting your help. Please help me to look for new date or refund!
WARNING!! SCAM ARTISTS AT WORK!!
These despicable thieves un-ashamed to sell outright non-existent bogus lies, craftily offering me (and many others according to other reviews) an offer of say the next day, ensuring that I 'd definitely not take the test it being most probable so, and pronto! they have my money, after which, I never hear from them again, until I write to them asking what's going on, upon which they send me some contrived mix of codswallop and craftily organized, telling me, you've turned down the offer and therefore can't get your money back. Well obviously, what do you want, they purposely did that, knowing i will 99.99% not possibly take their test. what a bunch of of downright disgusting criminals!!
YOU'VE BEEN WARNED DON'T USE THESE CUNNING SNAKES!!
**Update**
*reply* from these scammers here on trust-pilot:
"Hi Av, if you set your search in your account to search from the next day onwards, then you will receive those offers, if it is not a good date, you can update your search in your account to a later date. Rest assured we continue searching for a test for you until you are satisfied with the date you are offered.
Regards,
The Test Ultimate team"
Look at how they're trying to twist and manipulate now. here they try to portray it as if it was ME who made the mistake by choosing a wrong date, writing that "if you set your search in your account to search from the next day onwards, then you will receive those offers."
This outright lie of theirs is shameless. Apparently, if i set my date for the next day, I'd get "those offers" whatever that actually means. The problem is though, they don't send you ANY offers, not even "other offers", and not "those offers".
What they do do is, write on your account page that you missed an offer and will start searching again, but the problem is, they never gave/give an offer, it is only there to try and fool you and others that you 'missed' an offer, when in fact it's all a bluff.
In the beginning, I thought that maybe i was missing test offers because i wasn't constantly by the computer (in short i fell for their set-up), so i upgraded my package to getting sms texts for offers, which after updating and shelling out more chunks of your savings for these money grabbers, they sweetly inform you that "SMS notifications will be sent for all non short notice tests". Basically they try to fool you and manipulate you into giving them more and more of your money. when i originally didn't get tests i was informed by them to upgrade my package, which i did, ONLY due to the fact that i wasn't getting SHORT notice tests. but they only told me that the SMS upgrade didn't help for short notice, after i had already paid. in fact these brackets were only added in at some later stage.
I'm not going to waste my time to debase all the garbage the replied here, as you can see for yourself with whom were dealing. In short, BEWARE!!
I have not been given a test and it has been 3 weeks with no offers at all. I am currently asking for a refund but they have not yet contacted me back. Please resolve this.
This company help me to get test 2 times before I paid ultimate that means I can have free retest package that they never offered I have paid 3 times , first 2 times they found me a test but this time I am waiting from September when they offering something and I try to book is gone, thy said they don’t want to give my money back that so unfair ,
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