Very feint indicator lines.
Very feint indicator lines.
3.7
Great
1,000 reviews
5-star
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Review summary
TestnGo Services has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Kit delivered too late
I ordered a covid test kit for my son. They undertook to post it on the day of the order. It wasn't posted until two days later. This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery. Still trying unsuccessfully to get a refund.
DO NOT USE
DO NOT USE! Daughter bought four kits for her family to use before their holiday. After reading the poor reviews she purchased another four kits from a different company. Lucky she did! All came back βfaulty testβ. So she used the other company which luckily showed all negative. Thank goodness! DO NOT USE THIS COMPANY!!! Very dodgy.
Easy to order
Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be
Company details
Information provided by various external sources
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Contact info
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Website
testngo.co.uk
All reviews
1,000 total β’ Write a review
Showing 11 - 20 of 996 reviews
DP
Not recommend
Both tests I ordered, a 24 hour one and a 12 hour one dud not arrive in time. I left an extra day, due to the postal strike, and still neither arrived in time. I have lost over Β£100 and was forced to spend another Β£50 and drive to a test site for an immediate test which I wish I did initially. I have been refused a refund, even though the products were not delivered as advertised. I would not recommend this service to anyone.
Date of experience: November 7, 2022
SD
The delivery via Royal Mail was awful
The delivery via Royal Mail was awful. I know you don't directly manage them but you need to know they're standard is far from satisfactory. I didn't know what day it was due, or what time. However, I received an email saying at 1.40 p.m. saying it would be delivered between 11.15 and 1.15. They said there was no reply so left a card. There were 2 people in the house at that time. Then I received another email at about 3.45 saying they couldn't get a reply. No card was left. Again there were 2 people in. I don't believe they rang the doorbell or knocked on the door on either occasion. I am telling you so that you know how their service works. The actual goods were exactly as ordered and expected, so thank you for that.
Date of experience: November 5, 2022
MC
Pre holiday test kits arrived in goodβ¦
Pre holiday test kits arrived in good time when ordered on line.
Date of experience: November 3, 2022
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