Terraboost Media Reviews

Nice people to work with, they do what they promise and the entire process was super easy. Highly recommend.

I was double charged for a few months and it took weeks and multiple requests to resolve. Then, one of my terraboost stands was replaced by another company’s without my knowledge, however, I was still charged for it. The only reason I found out was because I went to the grocery store to check. I did not get one new patient who stated they saw my add and called. It seems like a good marketing tool when you’re just starting out, however, it’s overpriced and underwhelming.

Since we began our partnership with Terraboost, it has been plagued by constant issues in the placement of our kiosks. At every location we have agreed to have them up at, there as has been some sort of issue. From sign damage and improper placement to incomplete or missing kiosks- it has been an issue. Our team has to constantly go out and check on the kiosks to ensure they are there and in the right spots. Terraboost Corporate has been hit and miss with their support reps and the ground team has been even less communicative. We simply can't trust them to tell us if what we are paying for is actually there. After a disastrous first 2-3 months, things finally seem rectified, but only time will tell if it stays that way. Only giving 2 stars because the few people I have been able to get in contact with at Terreboost have been nice and helpful.

Extraordinary expense with no return. Massive billing issues on their end.

I’m extremely disappointed with Terraboost. They sell you the service and then completely stop replying. It’s clear they don’t care about customer experience at all. Unfortunately, I made the mistake of buying their services for multiple locations and have been paying $2,100 per month, but I haven’t seen a single lead come from this service. Not one! It’s been a total waste of money. I would never recommend Terraboost to anyone. Save your time and money and look elsewhere.

I am getting confusing emails from different sites and not sure which is the real company I am dealing with for the kiosk. It is all paid for and nothing has happened.

The phone calls were constant before the campaign begun to ensure we were on board. Once our CC info was given and the art work was shown, and the kiosk was placed; no further calls were attempted to show us on how our campaign is reaching those we are trying to target. No demographics on who was being reached, how many daily/weekly/monthly scans. The terraboost IG showed a low quality "welcome" image that didn't link to us or our page, nor explained to anyone viewing the graphic what type of service we provide and was, overall, very bland. The idea of what they are producing is there, but for the price they are charging, it should be more than a one time post, and a 2 hour art work concept that is generated with AI. Disappointed overall, as not a single lead was found throughout this 6 months. If they're going to be a marketing firm, the should actually market the product the clients hire them for. Never again.

Terrible Experience – Avoid Terraboost! If I could give zero stars, I would. I was genuinely excited to sign up with Terraboost, but my experience has been nothing short of a nightmare. The artwork they provided was elementary at best—something I wouldn’t expect from a professional company. I remained patient, even offering to have my own graphic design team handle it, because they kept delivering subpar designs! What’s worse? I was repeatedly assured that I wouldn’t be charged again until installation. That was a complete lie—I was charged anyway! Their design team is far from professional, and the entire process felt like a scam. To top it all off, I referred a friend, thinking maybe my situation was just bad luck. Nope—she’s dealing with the exact same issues! This company is misleading, unprofessional, and a complete waste of time and money. Do yourself a favor and stay far away from Terraboost!

One is too high. Nothing but trouble since trying to get an ad placed. Was never in the location that it was supposed to be. Resold my ad space prior to end of my contract and pulled my ad, now being billed for renewals. Have tried repeatedly to discuss with reps and no responses at all. Don't go there.

Do NOT use this company! They are completely unorganized, they charge your card up front before you even start your ad work. They actual ad work takes 4-8 weeks while they are still charging your credit card. They signed me up for two contracts at two different locations, one which didn't even open until over a year later but started charging my card 4 months before the front door even opened and now they have collected 5 months of $500 a month payments claiming I have a kiosk in the store and have turned my account over to collections which is now on my credit report. They have caused nothing but a nightmare for me and I never got one single lead from the one kiosk I did have. Read all the reviews with the BBB as they all say the same thing and it is true.

Total waste of money! They don't do what they say, don't return emails or phone calls. Moved the kiosk twice without authorization. Put a direct competitor in the same location. STAY AWAY!

Their sales rep provided false information about exclusivity. I based my decision to buy this kiosk because I was assured that they would not place the kiosk of a direct competitor in the same store. Not only did they place a direct competitor's kiosk in the same store, but they gave that person my desired location in the store. This company lacks ethics. Wish I had read all the negative reviews before signing the contract.

ON SEPT 4 2024 I SIGNED UP FOR 3 MONTH CAMPAIGN WITH 10 BILLBOARDS, AFTER I SIGNED THE CONTRACT THE REP TOLD ME THEY CAN ONLY GIVE ME 9. AFTER WAITING ALMOST 2 MONTHS THE DESIGN TEAM CONTACTED ME TO START AND DID A HORRIBLE JOB,SO I PAID MY OWN PERSON EVEN THO THEY CHARGED ME 275. THEN IN ALL 3 LOCATIONS THEY PLACED BILLBOARDS IN WRONG SPOTS, HAD WRONG GRAPHICS. THE MANGER THEN GAVE ME 2 MONTHS FREE. IN MONTH 4 THEY CHARGED MY CARD 1750 AND 1500 IN MONTH 5, WHEN THEY SAID IN WRITING I WOULD HAVE 2 MONTHS FREE. NO ONE CALLS BACK AND FINALLY TALK TO SOMEONE AND THEY ARE PLAYING GAMES, DRAGGING IT OUT 45 DAYS. DO NOT DO BUSINESS WITH THESE PEOPLE

Frauds and Liars. Contract was over, they keep on charging my portal. Kiosk was installed in unauthorized location - I was contacted by management team of the location telling me to remove my kiosk. I never took it, never know what happened. Basically wow wow wow in a HUGE negative way. Spoke to many reps - went nowhere

The Process was OK, we took a shorter 6 month contract to test the media since we had not used this in store mini-billboard before. The response was poor, which is no reflection on the company per-se but more on our offering not being suited to this medium. My real issue was with the contract. We signed for a 6 month contract, however hidden away was a clause that auto renewed month to month unless cancelled with 30 days notice. upon enquiring why we were billed for month 7 they alerted me to the "roll over clause" My bad I suppose, I just think it is a bit sneaky on their behalf.

Fraudulently charges you for ad campaigns. Even after you’ve canceled any business with them continue to charge you account and refuse to issue refunds. Refuse to respond to email / phone calls.

Horrible experience with Terraboost. They auto-renew based off some very fine print in the original contract, even though my ad at the grocery store was pulled. When I contacted them to cancel last September, I was told that I had to give a 30 day notice, which would have then ended my contract with them in October 2024. I just received ANOTHER charge from them this week! Attempts to call were futile and the Customer Service "Specialist" named Laura was rude and stopped replying to my emails. I do not recommend, and just filed a fraudulent dispute with my bank. Do NOT invest your money with them, they are frauds!!!

Scam please do not give in. Do your research.

Couldn’t be worse. I signed up for a one year campaign. I went through a year of hell dealing with them, and finally my contract was up, they randomly started charging my credit card $400/mo six months later on a company card at a company i no longer work at and claim that it is auto renewed?!? Total scammers. Don’t do it.

Horrible experience, do not sign up with them.