oor Communication, Misleading Sales, and No Accountability
I signed up with Terraboost for a single kiosk at $350/month after working with the sales team to select a location. Shortly after, I was contacted again about a better location at a lower cost. I made it very clear, both verbally and via text, that I only wanted one location and that the original kiosk should be canceled if we proceeded with the second. Instead of honoring that agreement or clarifying any limitations, I was bounced between sales and my "customer support" representative. I was told that changes would need to be reviewed — and then heard nothing back despite repeated follow-ups. Sales later assured me again they'd provide an update by the end of the week. That never happened either. Now I have two active kiosks, something I never agreed to or budgeted for. There is no clear escalation path or accountability once you're handed off to "support." I've now paid $600/month instead of the $350 originally discussed, more than doubling my planned investment for something I didn’t want. The only positive part of this experience was the Art Team, who delivered a great design and were professional and responsive. Unfortunately, their good work is completely overshadowed by poor internal communication, a lack of follow-through, and a sales process that over-promised and under-delivered. I've formally notified them that I will not renew beyond the 6-month term, and I will not be recommending Terraboost to others.
