Teladoc Health Reviews

Appointment was seamless. Would definitely recommend!

Teledoc is a great way to get immediate medical answers. Their providers and excellent and provide the help that you need.

They called quick and listen to me and explained everything down to what type of medication they were prescribing

Teladoc is a useful resource if you know exactly what is happening for you, it is a common condition, and you just need access to a prescription, for example. However I had a visit a few weeks ago in which I tried to convince the provider that something serious was happening for me, I wasn’t believed and was told I had a common infection that I had already tested negative for at an urgent care. I felt like the provider was simply running down a checklist and did not have the skill or desire or time to provide genuine care. I was in the ER with a life threatening condition the next day.

Doctors were amazing!! Doctors made use I understood and agreed with medicine plan the wanted to do. Made sure I understood possible side effect and plan of actions IF side effects were bad.

This was my first time to use telesdoc and I found it so easy. Why go all the way in to Dr when a phone call gets the job done. I needed an Rx and the kind, helpful, knowledgeable, board certified Doctor listened and explained my options.

Was able to enter my symptoms and received a diagnosis within minutes. Will continue to use for general issues.

This experience was great because they listened. So many doctors just step in say two words and think you are fixed when in fact, you are not. They fail to listen and they speak over you, however, today I received 5 ***** service and I am greateful.

Amazing and I’d highly recommend!

No problems

I am very happy with Teledoc. I spoke to a Dr. who listened and helped me with a prescription I needed as my Hospital/Dr. has closed in the area and I haven't been able to find my Dr./or another Dr. as yet. Fast, easy, kind and got my prescription right away! Thank you so much!

The app is very easy to use. I was connected with a therapist to talk to within 24 hours and she was absolutely wonderful. She took the time to listen so she could understand what I am going through & was able to relate as she is going through something similar. She was very patient & kind. Definitely will be scheduling another appointment.

It is so helpful to be able to call a Doctor and quickly be able to get the prescription you need to feel well to go to work. The Doctor listened to my concerns and the medicine he prescribed was on point to keep me from having to call out sick.

Fast and efficient. I set up appointment and got a call from a provider in less than 10. Provider was knowledgeable and was quickly able to solve my problem, antibiotics were sent to pharmacy right after my visit. I didn’t have to miss work to go to the Dr, teledoc is definitely a continent option. I highly recommend! And will definitely be using again.

Freddie confident, knowledgeable and courteous people professional all-around

Made getting antibotics for a sinus infection a breeze.

I used Teladoc for the first time today. I have Covid and my symptoms are very uncomfortable. After filling out a lengthy medical history and waiting about 20 minutes in the "waiting room" someone came to the video appointment. He didn't introduce himself or say if he was a doctor, nurse practitioner, or whatever. He also didn't have his video on. I like to see who I am talking to, so I asked him if he could turn his video on. His response was "Can we do this on the phone?" I again asked him to turn on his video and there appeared a man in his car with his phone in his lap. He asked me if I was taking a certain drug, which if he had looked at my medical history, he would have known that I do. He was very little help; offered me a drug but couldn't say if it would help or not. This experience was so unprofessional. I wouldn't use it again.

Convenience and satisfaction. Thank you for a simple service.

I was dealing with anxiety and depression for quite sometime and couldn’t make it to my local dr’s office due to that. An individual let me know that I was able to log into Telehealth and get medications prescribed. I am very thankful that I was able to do so and I also have the option to receive therapy online. Anyone that is in search of medical, dermatology and psychiatrist Telehealth is a great option. Thank you Telehealth!

1. The Virtual Visit: I scheduled a Teladoc visit for severe back pain, hoping to receive appropriate and timely care. I want to be clear: I was fully aware of Teladoc’s policy regarding narcotic prescriptions. I did not ask for anything controlled or inappropriate—just a short-term prescription for a non-narcotic muscle relaxer to help with debilitating muscle spasms. Despite this, the doctor treated me as though I was asking for something unreasonable. From the beginning, he had an impatient and condescending tone. When I explained my situation, including the fact that I was following all basic at-home care like icing, rest, and limited movement, he belittled me and implied I wasn’t doing enough—or wasn’t doing it “correctly.” I was in extreme pain and looking for professional help, not judgment. When I calmly mentioned the muscle relaxer, he refused to prescribe anything and became visibly irritated. Rather than offering an alternative or discussing options, he shut me down and acted as if my request was somehow suspicious or inappropriate. It was deeply unprofessional and demeaning. I left the visit not only untreated, but completely dismissed—by someone who showed no compassion or interest in actually helping a patient in pain. 2. Urgent Care Visit After Teladoc Failed: After the disappointing Teladoc experience, I ended up going to urgent care. The difference was night and day. The urgent care provider immediately understood the severity of my symptoms, acknowledged my pain, and treated me with empathy and professionalism. I was given a steroid, a non-narcotic muscle relaxer, and pain-relieving injections—exactly what was needed. The fact that they could clearly see what I was going through, while the Teladoc provider dismissed me outright, is incredibly telling. It confirmed that my initial instincts were valid, and that the virtual doctor simply failed to provide even a basic standard of care. 3. Awful and Scripted Customer Service: Following the visit, I tried multiple times to contact Teladoc customer service to address my concerns. Each time I called, I had to repeat my story, was placed on hold multiple times, and then told the same thing: “We’re escalating this to Tier 2 support.” I was promised follow-up that never came. The responses were robotic and clearly scripted. At the end of one call, I stayed on the line to leave a review—when I selected “1” on the rating system, the voice message weirdly said “We’re sorry, we did not understand that,” and the survey ended. It genuinely felt like they were dodging negative feedback. The emails I received afterward only made things worse. One said my case was being moved to Tier 2. Another, encrypted and full of vague language, stated they had completed an “investigation” and were pursuing “system enhancements and training opportunities.” At no point did it feel like the customer—the patient—was the priority. It felt like a corporate checklist response designed to protect the company, not help the person who had a poor experience. Final Thoughts: I expected professionalism and care from Teladoc Health, and instead received judgment, dismissal, and a total lack of follow-through. I would strongly caution anyone considering using this service, especially for anything that requires empathy or actual treatment judgment. Thankfully, urgent care took me seriously—but I’ll never trust Teladoc again.