Teladoc Health
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Unprofessional Experience
I used Teladoc for the first time today. I have Covid and my symptoms are very uncomfortable. After filling out a lengthy medical history and waiting about 20 minutes in the "waiting room" someone came to the video appointment. He didn't introduce himself or say if he was a doctor, nurse practitioner, or whatever. He also didn't have his video on. I like to see who I am talking to, so I asked him if he could turn his video on. His response was "Can we do this on the phone?" I again asked him to turn on his video and there appeared a man in his car with his phone in his lap. He asked me if I was taking a certain drug, which if he had looked at my medical history, he would have known that I do. He was very little help; offered me a drug but couldn't say if it would help or not. This experience was so unprofessional. I wouldn't use it again.