Alwin L
1 reviews•New Reviewer
about 3 years ago
Great experience
Great communication from Kalo Antov. Car arrived flawless and on time. I will definitely use them again in the future.
Helpful?
TrustScore
4.5
Excellent
37
1
0
0
5
43 reviews in total
Over a year ago
The price for shipping was $850. They took a $200 deposit from me and collected $725 from the receiver, refusing to unload the bike if not paid. That adds up to $925. TCI refunded my card for the $... See more
Over a year ago
We have had several great experiences using TCI for transporting our company vehicles. They were amazing at providing all the needed details of when the pick up & delivery will be. If there are traffi... See more
Over a year ago
I had an excellent experience shipping my car with TCI and their driver, Vitaly. The entire process was smoother and quicker than I expected. I was kept informed every step of the way, and I didn’t ha... See more
Over a year ago
Called me 1 hour before delivery 4 days late! I sat at home for two days waiting. No call, no email, nothing. I was at work scrambling to get a neighbor to accept the bike. Best part. You need... See more
Great communication from Kalo Antov. Car arrived flawless and on time. I will definitely use them again in the future.
STAY AWAY We placed the order on 7/27/22 with Tom. August 23rd comes around for pick up and no carrier is found. Tom stated we needed to pay more money if we wanted our vehicle picked up. That is not what we agreed to on our quote, to keep upping the money. We stated on day 3 of our day 4 window that we need to get our car shipped and Tom's response was how much are you willing to pay. Excuse me?! So we found someone to get our car picked up and let Tom know as a courtesy, since he still could not find any carrier to pick up our car. Tom stated "no one works for free" and charged us $150 cancellation fee for providing no service and holding up shipping our car until we paid more money. I will pay the fee but I am warning all of you, DO NOT USE THIS COMPANY.
TCI Logistics is a horrible company to dispatch with. They harass you to use their services. The driver took a long time to deliver my car. They returned my Dodge with scratches, dents, and detached grills. The driver said it happened, but when I called to make a complaint, they told me I should have withheld the non English speaking driver. Before and after pictures were sent of my black Dodge Journey. The supervisor of Alice Bailey even accuse me of trying to make a false insurance claim when all I wanted was my $250 back because they delivered my car in a poor condition.
Based on analysis of 5 reviews rated 1-2 stars for TCI Logistics
“Called me 1 hour before delivery 4 days late”
“Called me 1 hour before delivery 4 days late”
“Called me 1 hour before delivery 4 days late”
“They promised to pick up a car for shipping on a date, but one week later, they still had not and just kept me hangin...”
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TCI Logistics specializes in professional auto transport and car shipping services across the United States. The company offers a range of shipping options, including open and enclosed auto transport, catering to both operable and inoperable vehicles. Clients can obtain instant quotes for their transport needs through the user-friendly online platform, which ensures a straightforward booking process. Targeting individuals and businesses looking to transport vehicles, TCI Logistics is committed to providing safe and reliable services through DOT-approved and insured carriers. The company emphasizes competitive pricing and customer satisfaction, offering a money-back guarantee to ensure a hassle-free experience for its users.
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Reviewers consistently report positive experiences with TCI Logistics. Customers often highlight great, service, time, again. A minority mention drawbacks around days, late, bike, driver. Overall sentiment is strongly positive with an average rating of 4.5 stars across 43 reviews.
