Tatcha Reviews

l bought the Dewy skin cream and the Dewy serum. I tried it for a few weeks. However, I noticed I could not keep cystic acne on my chin under control. Within a day of stopping Tatcha my acne started to clear up. I have NEVER had a product break me out like this one did! My skin has some dry patches but also can be sensitive. It feels nice to put on and smells good. But that's about it. It leaves a residue that makes you think your skin is being very hydrated. It turned me into a pizza face.

The most amazing moisturiser!! I purchased the dewy skin and I’ll never go back. The feeling it gives me when I apply is pure glow! I couldn’t recommend it more!

One of my favourite products is the tatcha moisturiser, feels so lightweight and soft on my skin leave me with a subtle glow ✨

I checked out a lot of reviews being buying Tatcha moisturiser (purple one ) and on using it I have to say I am rather underwhelmed... I personally found it quite greasy and yes its quite thick and you don't need much but still I prefer and will stick to Bobby brown . Annoying after doing so much homework on it as it's hardly cheap and there's a lot of choice of others given the price.

I have used the dewy skin cream moisturiser from tatcha and it has completely transformed my skin. I will never go back to any other moisturiser after using this as it has left my skin literally looking and feeling like glass! It is a must have.

I’ve had nothing but positive experiences with this company and their products. I love the rice wash and dewy skin cream. They are so soothing. Two or three times a year they have great promos too.

I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered an entire skin routine on the back of the success of the moisturisers. I don’t know what is in the essence water but my skin feels amazing and glassy and my pores tighten right up. The lip balm has finally healed my dry lips of many years. I recently placed an order which arrived on time and did get a free bag of products including full sized items. I’m working my way through them but everything I have used so far, I just love. Effective but gentle on my sensitive and dry skin.

***************************AVOID********************************** IT IS A SCAM They take your money and send EMPTY packages with a note inside the package saying to contact Royal Mail. Yep, that’s right, they have the audacity to send empty boxes, with a note inside the package blaming Royal Mail! It’s a pure scam. They scammed my vulnerable elderly parents to the tune of £79 . The experience left my parents feeling very down and despondent. Shameless charlatans Avoid

I’m speaking for the products here, I haven’t ordered from their direct website and can see most of the complaints are about the customer service…so to save people from ordering direct, get them from spacenk instead, I always get my skincare from there, the staff are great and will help find products for your skins needs. I have been using the Tatcha water cream, I have combination skin and it’s quite nice to use, didn’t quite like the price but my skin feels soft and hydrated. Pretty much writing this to say if you want to try their products and their CS is terrible, try them from somewhere else.

WORST COMPANY EVER. I have never received my package and they told me they cannot do anything about this. I will be filing a claim with my credit card company

Since I started using the lip balm my lips are even dryer, they also sent me a small gift sample of their new sunscreen… I got horrible immediate allergic reaction! Scary! Customer service is also extremely bad! I’m not sure how much of a quality this brand is! I wouldn’t recommend it!

Empty Package/Scam! I received an empty package. The actual product I ordered was not included, but the samples were. When I reached out to Customer Service they essentially said I was on the hook for this and refused to resend or refund me. So I had to pay for a product that I never received. Shockingly bad customer service.

Overpriced and overhyped. Samples are pathetically small. Gift sets are pathetically small. It’s just disgusting in this economy. Don’t drink the Kool Aid hyping this brand up… will be looking at new, more reasonably priced skincare lines as a substitute for myself and loved ones… The Ordinary’s been looking pretty good lately. Can build an amazing set for the same price as one pathetic Tatcha product.

The products, although expensive, are really good but the customer service is shockingly bad. Having ordered and been very impressed with the new sunscreen, I ordered another bottle to take on holiday. I didn't have time to wait for standard deliver, so paid £5.95 for next day. My order was placed on Sunday so they had it well before the Monday 2pm cut off for next day delivery. Nothing on Tuesday, when it was due. Nothing on Wednesday. I had the email confirming the order but still have not had confirmation of dispatch. As there is no possibility of it arriving in time and delivery is now difficult, I have been trying for over 24 hours to contact customer services to cancel the order. The helpline always has a recorded message saying they are busy and to phone back. The web chat always says they are closed. My advice is to order from a different retailer and avoid Tatcha themselves.

Been a reliable customer for 2 years, ordered the dewy skin cream. Ok so I received an empty box, contacted customer service and they asked for a photo? 😅

Ordered £100 worth of products (I usually just have the rice wash and order from a third party website) to get the £100 free lucky dip bag. When the order arrived I noticed it was very light - I wondered if just one item had been shipped separately. The box was sealed and did not show any signs of being tampered with. When I opened the box it was just tissue paper and a handwritten thank you card. I couldn’t believe it !!!! Completely empty. I contacted Tatcha and the tone started as accusational towards me. I saw a few more reviews saying about empty box so suggested they must have an internal theft problem. They resent me the order but when it arrived no £100 lucky bag as promised and promoted. I contacted them again and they said they had sold out but would send products instead. I have just received the parcel and they’ve sent me 2 x Tatcha the Camellia cleansing oil (usually £48) and one rice polish travel size. It covered the £100 so I didn’t complain but I thought it was odd to receive two of the same product. All is well that ends well but I won’t order directly again.

disgusting service

I am a convert to Tatcha....I really like the range......but...... Iw decided to buy £219.00 worth of products so that I could qualify for the Lucky 24 free gift on a £200 spend....was totally disappointed to find no lucky bag....I was looking forward to it....I had bought a load of minis to share with friends,and introduce them to this lovely range of skincare........I am hoping this was not some sort of devious move to encourage us to buy their products ....and now not sure if I should introduce my friends to Tatcha....I would be totally embarrassed if something similar happened to them too

Just opened my order, spent £115 to qualify for the £100 free lucky bag promotion … that was what attracted me. Opened and products in there but no £100 lucky bag !! It shows on my order receipt as part of my basket, I’m under no illusion I’m meant to have received it. Have sent email as customer service is now closed until mon … I will take this A LOT further if it’s not sorted quickly and professionally. I will give them benefit of the doubt til Monday … I will be back here to let you know the outcome.

I'm a little embarrassed to admit how many of their products I own. My daughters and I are all avid Tatcha fans. Great sales, gorgeous packaging, pure luxury. My skin looks the best it ever has at 65.