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HomeTatcha Reviews
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Tatcha Reviews

2.987012987012987 out of 5 stars
2.987012987012987 out of 5 stars
3.0
|Average|77 reviews

Last reviewed 9 months ago

TrustScore

3.0
2.987012987012987 out of 5 stars
Average
5 out of 5 stars
35
4 out of 5 stars
2
3 out of 5 stars
2
2 out of 5 stars
3
1 out of 5 stars
35
77 reviews in total

Review summary

Tatcha receives mixed feedback from consumers, with nearly equal proportions of positive and negative reviews. Many customers praise the effectiveness of products like the Dewy Skin Cream and the Rice Wash, noting their lightweight feel and transformative effects on skin quality. However, a significant number of reviewers express frustration with Tatcha's customer service, citing issues such as receiving empty packages, poor communication, and unresponsive support. Some users report adverse reactions to certain products, including breakouts and allergic responses. While many appreciate the product quality, the overall sentiment is marred by complaints about service and order fulfillment. Consequently, Tatcha's reputation is currently a blend of admiration for its skincare line and disappointment in its customer service.

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Based on reviews, created with AI

See what reviewers are saying

Cassie Albano
Cassie AlbanoFeatured

9 months ago

1 out of 5 stars

Horrible breakout for weeks!!!

l bought the Dewy skin cream and the Dewy serum. I tried it for a few weeks. However, I noticed I could not keep cystic acne on my chin under control. Within a day of stopping Tatcha my acne started t... See more

olivia chell
olivia chellFeatured

10 months ago

5 out of 5 stars

Tatcha dewy skin moisturiser

The most amazing moisturiser!! I purchased the dewy skin and I’ll never go back. The feeling it gives me when I apply is pure glow! I couldn’t recommend it more!

Harmony Hinde
Harmony HindeFeatured

10 months ago

5 out of 5 stars

Moisturiser

One of my favourite products is the tatcha moisturiser, feels so lightweight and soft on my skin leave me with a subtle glow ✨

Eve
EveFeatured

10 months ago

2 out of 5 stars

I checked out a lot of reviews being…

I checked out a lot of reviews being buying Tatcha moisturiser (purple one ) and on using it I have to say I am rather underwhelmed... I personally found it quite greasy and yes its quite thick and y... See more

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Ella
Ella
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Wonderful quality products!

I have been using Tatcha for about 6 months now. I really love this brand, like another reviewer said, the moment you open the box, you know this is a fantastic product. I use the whitening serum, the lip balm, the silk moisturizer and the moisture masks, which are currently my very favorite item from their line. The creams are silky, lightly fragrant and absorbed well in the skin. Makes my morning routine easy! I only wish they had a richer line for drier skin. My skin is super dry and not many brands really cater for my type. I am keeping fingers crossed because more products are coming out and I am really looking forward to testing them!

Helpful?
Renita  Manalo
Renita Manalo
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

AMAZING PRODUCT !!!!

I was given the Tatcha Starter Kit as a Christmas gift. I was excited to try this ,even though I just recently started using another skincare set ,mainly for wrinkles. As soon as I started applying Tatcha I felt the difference in how my skin felt and look. A patient and a physician noticed and asked me what I am using for my skin. I told them about TATCHA . The one step Camillia cleanser is very smooth .The Rice Enzyme Powder instantly dissolves on my wet skin ! Both the Deep Brightening Serum and Silk Cream are amazing ,not greasy at all. I love this product !!!!

Helpful?
Jamie Wong
Jamie Wong
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

One stop skincare solution!

I used to have a complicated medley of products across different brands and price points. Then I started using the Tatcha ritual set, and have since been using it exclusively (plus a little eye cream). At first, I thought the four step process was just too many steps. But after using Tatcha, I realized that it was the fastest way to great skin, obviating any need for blemish cream to heal break outs, or night creams, or toner, etc. It's actually much simpler now. I use the product, my skin glows -- no more break outs, no more clogged pores. My make-up looks great too, and I don't need as much of it because the tone of my skin is already pretty even and blemish-free. I highly recommend the ritual set (especially the brightening serum), or at least the starter kit to test the products out before springing for the full set.

Helpful?
Dulce San Juan Zamora
Dulce San Juan Zamora
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Excellent skincare

I've only used the products for a week and I've noticed a remarkable difference. My sister even asked me about my skincare. She said my skin look so smooth. I would recommend Tatcha skincare to anybody.

Helpful?
Gracey Runge
Gracey Runge
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Tatcha products give me a porcelain doll complexion!!!

Christmas came early for me! I was lucky enough to receive a gift of Tatcha products, and it was love at first use!! I particularly recommend the deep brightening serum, (my personal fave), the camellia cleansing oil, and the revitalizing eye cream. I thought I had decent skin to begin with, but I had no idea how much better it could become. By following the simple and easy Tatcha regimen, I have uncovered a youthful radiance that is truly amazing. Several people have commented that I have a porcelain doll complexion, and a lady actually stopped me in a department store and asked me what products I use on my face. She made me write it down for her. Thank you, Tatcha!!!

Helpful?
Willis Tsai
Willis Tsai
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Tatcha is the best!!

With full disclosure that I'm a little biased as my sister is a part of the Tatcha family, I have to share that I'm a huge fan of the product simply because it works well for my skin. I've always had mixed success with skincare products and, honestly, as a guy I just care about avoiding the occasional blemish and not having to worry about my face otherwise. I think this does a great job of that and I'd recommend the enzyme rice powder for anybody!

Helpful?
goochem
goochem
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

The results are worth it.

Tatcha is in a league of their own. Amazing results!

Helpful?

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Tessa Michelle Ambriz
Tessa Michelle Ambriz
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Glowing Skin!

I recently tried the kirakira set and i absolutely love it! My skin feels so refreshed and silky smooth! Even my colleagues mentioned that my skin looked radiant! :) This was a very good trial run for me to start with the Kirakira set. I will definitely buy the full size products!

Helpful?
Anne Giles
Anne Giles
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

So glad I found Tatcha.com!

Tatcha is a fantastic company! Offering truly luxury skin care products, they also appear to be staffed by clearly top-notch employees who are knowledgeable in their business and know how to please their customers.

Helpful?
Alexa R
Alexa R
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Awesome brand, awesome products

Discovered this brand after reading an article on the company in the SF Chronicle. Ordered a sampler and fell in love with the products, and now I'm addicted and am a habitual user of the regimen. Their products are a great fit with my skin type, which can often be finicky. Love, love love!

Helpful?
Tara Overton
Tara Overton
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Luxury in a bottle

Tatcha is a beauty skincare line devoted to bringing you the finest ingredients out of Japan and in honor of the beauty rituals of the Geisha. Every item is immaculately packaged, just like in the Japanese tradition of gift giving. You know you have something special, especially during a time when most companies are going minimalist with the way they present their product. And that is steeped in a long tradition of Japan. My favorite products are the Camellia One Step Cleansing Oil followed by the Gold Camellia Beauty oil for moisturizing. It's not to greasy and absorbs within minutes. It leaves the skin smooth, silky and glowing. I like to finish off with Dewy Skin Mist for a truly luxurious routine.

Helpful?
Donna Lalli Bevan
Donna Lalli Bevan
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Love the Total TATCHA Experience!

The TATCHA website gives me the opportunity to purchase excellent products that make my face feel clean, soft, and smooth. The products arrive in beautiful packages, with samples, and a hand written note. Customer service is exceptional. The website enhances my experience with the Tatcha line by giving me an understanding of the history and culture on which the product is based. Great!

Helpful?
Rosie Aipperspach
Rosie Aipperspach
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Superior company and product -- Love it!!!

The cleansing oil is my favorite. Make-up just melts off. The products are easy to order and arrive quickly. Everything is a treat to use and my skin glows. I get many compliments on my skin. The employees are knowledgeable, friendly and helpful.

Helpful?
Katherine Manalo
Katherine Manalo
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Refreshingly New Option in Skincare

Love! I would recommend this skincare line to anyone. It's a luxury purchase but all the products are made of high quality ingredients. The scent is energizing but not overwhelming. The regimen is simple and effective. A must buy.

Helpful?
J Schaub
J Schaub
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Nothing but positive experiences with Tatcha!

Tatcha takes the time to make every order special, from hand written notes to beautiful wrapping, to excellent customer service. You can tell they truly care about their customers and work to make sure every user has a good experience.

Helpful?
Marcus Tsai
Marcus Tsai
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

A company that genuinely cares

Every experience I have had with this company has been stellar. From the products to the customer service, I feel so taken care of by Tatcha.

Helpful?
Travis
Travis
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Fast shipping!

Bought some items as a gift for my wife. Shipping was fast (which I loved) and the products were great (which she loved). She especially loved the cleansing oil. Looks like we'll be ordering again soon!

Helpful?
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About Tatcha

Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.

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