Tatcha
View company profile →
Ordered £100 worth of products (I…
Ordered £100 worth of products (I usually just have the rice wash and order from a third party website) to get the £100 free lucky dip bag. When the order arrived I noticed it was very light - I wondered if just one item had been shipped separately. The box was sealed and did not show any signs of being tampered with. When I opened the box it was just tissue paper and a handwritten thank you card. I couldn’t believe it !!!! Completely empty. I contacted Tatcha and the tone started as accusational towards me. I saw a few more reviews saying about empty box so suggested they must have an internal theft problem. They resent me the order but when it arrived no £100 lucky bag as promised and promoted. I contacted them again and they said they had sold out but would send products instead. I have just received the parcel and they’ve sent me 2 x Tatcha the Camellia cleansing oil (usually £48) and one rice polish travel size. It covered the £100 so I didn’t complain but I thought it was odd to receive two of the same product. All is well that ends well but I won’t order directly again.